Senior Business Systems Analyst, Lead to Cash

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience designing and implementing sales and support systems.
• 8 years of experience building integrated systems throughout the entire lifecycle (e.g., analyze, design, build, test, implement, and support).
  
• 8 years of experience in technology sales and Customer Relationship Management (CRM) tool(s).

Preferred qualifications:

• Certification in Application Architect, System Architect, or Sales Cloud Consultant.
• 10 years of IT experience.
• 6 years of experience in a Salesforce Architect role.
• Experience with both Salesforce Configuration and Integration Design Patterns with strong understanding of Salesforce security, sharing rules, and governance best practices.
• Experience with data integration tools, ETL processes and data migration strategies, and excellent cross-functional collaboration, stakeholder management, and communication skills.
• Subject Matter expert in Salesforce Sales Cloud, with deep knowledge of one other area: CPQ, Billing, Service Cloud, Experience Cloud.

About the job

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

The Customer Apps & Platforms Enablement (CAPE) team specializes in critical domains (CRM, LMS, and CMS). These technologies are used by various teams across Google, playing a vital role in their daily operations. Our mission is to drive business growth by promoting the strategic adoption of cutting-edge customer technologies. We cultivate a dynamic and collaborative environment where every team member has the opportunity to make a substantial, meaningful impact. By joining CAPE, you will become an integral part of a team that contributes to the success of Google's customer-facing initiatives, helping shape the future of how we engage with our users and clients.

In this role, you will own the functional/technical vision/design of our end-to-end Lead-to-Cash process. You will translate complex business requirements from our Sales/Sales Operations and Finance teams into scalable, secure, and efficient solutions on the Salesforce platform. You'll provide technical leadership, define architectural standards, and ensure our Salesforce ecosystem supports our business generation and management goals.

The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Lead end-to-end technical architecture and design of Salesforce solutions across the entire Lead-to-Cash lifecycle, from lead generation and opportunity management to quoting (CPQ), contracting, and billing.
• Collaborate closely with business stakeholders, product owners, and engineering teams to understand business needs and translate them into clear, technically feasible solution designs.
• Recommend scalable and sustainable architectural solutions for complex sales processes, ensuring alignment with long-term CRM strategy and enterprise standards.
  
• Design robust data models and define the data architecture for sales-related objects, including strategies for data integration, migration, and quality governance.
• Architect secure and performant integration solutions between Salesforce Sales Cloud/CPQ and other enterprise systems such as ERPs, marketing automation platforms, and data warehouses. Stay abreast of Salesforce seasonal releases, evaluate impact and opportunities for the sales organization, and plan for the enablement of new features.