Product Support Manager, Chrome and Web Ecosystem

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• Experience with data operations, data labeling, or data quality processes, particularly in the context of machine learning.
• Track record of successfully engaging and influencing stakeholders, including Product Managers, Engineers, and Operations teams.
• Understanding of project management methodologies and tools.
• Ability to manage multiple projects concurrently, prioritize effectively, and deliver results in a fast-paced environment with little guidance and attention to detail.
• Ability to draw insights from data and recommend a path forward, and aligning stakeholders around recommended actions.
• Excellent problem solving skills, with the ability to analyze complex problems, identify root causes, and propose effective solutions.

About the job

Do you want to help shape the future of the Chrome browser leveraging the power of AI? Are you interested in making the web a safer, private yet more personalized place for the world’s users, while also helping companies and developers build thriving digital businesses that keep the web open and accessible to everyone?

In gTech Users and Products (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. We advocate for users and partners through partnerships with product areas at Google (in our case Chrome and Web Ecosystem), supporting Google’s ecosystem and enabling numerous launches for Google products each year.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive end-to-end delivery of projects, from initial scoping to successful execution and post-launch review. Partner closely with Product and Engineering teams to translate their needs into clear, actionable requirements, ensuring alignment with product goals and technical feasibility.
• Collaborate with the gUP Operations team to manage vendor partners, overseeing project execution, quality control, and adherence to defined standards. Maintain transparent and proactive communication with all stakeholders, providing regular updates on project status, risks, and mitigation strategies.
• Identify and implement improvements in workflows, tools, and processes to enhance efficiency, scalability, and quality.
• Ensure all operational activities, including vendor engagements and data handling, strictly comply with Google's internal policies, privacy guidelines, and relevant external regulations.
• Identify potential roadblocks, dependencies, and risks within projects and develop effective mitigation plans to keep projects on track.