Minimum qualifications:
- Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
- Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
- Ability to communicate in English fluently to support client relationships in the region.
Preferred qualifications:
- 1 year of experience diagnosing and troubleshooting one of the following such as operating systems and computer, server hardware or networking protocols.
- Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
- Ability to collaborate and partner with teams to overcome issues.
- Ability to adapt to changes in a dynamic work environment.
- Ability to understand and effectively execute frequent verbal and written instructions.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.Application Instructions: This role is not eligible for immigration sponsorship.The AI and Infrastructure team works on the world’s toughest problems, redefining what’s possible and the possible easy. We empower Google customers by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Googler Cloud customers, and billions of Google users worldwide. We’re at the center of amazing work at Google by being the “flywheel” that enables our advanced AI models, delivers computing power across global services, and offers platforms that developers use to build services.
In AI and Infrastructure, we shape the future of hyperscale computing by inventing and creating world-leading future technology, and drive global impact by contributing to Google infrastructure, from software to hardware (including building Vertex AI for Google Cloud). We work on technologies at a global scale with key players in the AI and systems space. Join a team of talented individuals who not only work together to keep data centers operating efficiently but also create a legacy of driving innovation by building some of the most complex systems technologies.
Responsibilities
- Deploy and operate new data center infrastructure across projects or functions.
- Troubleshoot and diagnose straightforward equipment or infrastructure issues as they arise, report problems following data center procedures, and apply necessary resources to resolve identified issues.
- Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
- Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
