Product Manager - DGX Serviceability

NVIDIA is the defining technology company of the Artificial Intelligence era. We are building a legacy of innovation that is powered by outstanding technology—and extraordinary people. We are achieving what has never been done before, and that demands vision, innovation, and the world’s best talent! In this role, you will own the full product lifecycle for Enterprise AI factory—defining requirements, driving compute, networking, and storage architecture, and guiding designs from concept through engineering, validation, and deployment in customer environments.

 

At NVIDIA, be a part of a diverse, collaborative environment that motivates all team members to excel in their work. Be a part of our team and discover ways of making a lasting impact on the world. NVIDIA’s Enterprise Product Group is a small, dynamic, and highly motivated team behind DGX systems and DGX SuperPOD—the platforms that established NVIDIA as the gold standard in AI development and deployment. By delivering turnkey, coordinated solutions, the team helped transform NVIDIA from a GPU hardware vendor into a full-stack AI and data-center company. We are currently seeking a dynamic individual to join our team as a Product Manager who can move and adapt quickly to changing needs.

What You'll be doing:

• Own the Serviceability aspect of the DGX product lifecycle—from development and go-to-market to obsolescence.

• Leverage strong technical background to define product requirements and user stories by channeling customer needs, solution-architecture feedback, and cross-team input within NVIDIA; and develop a comprehensive plan that addresses product serviceability.

• Develop effective collateral—including service guides, tools and procedures for NVIDIA, partners and customers. 

• Develop service labels, product component numbering, system indicators, and user interface aides

• Collaborate to improve system packaging for ease of installation and secure shipment

• Work with engineering to improve customer experience for system deployment and firmware lifecycle management

• Conduct Out Of Box Experience 

What we need to see:

• Deep understanding of systems and familiarity with accelerated compute, network technologies.

• Proven experience with handling system components, building and defining the content for field procedures 

• Experience with specific NVIDIA tools and ecosystems like CUDA, DCGM, UFM, etc. is highly valued

• Hands on experience with deploying operating and managing solutions in the Data Center.

• Proficiency in 3D tools, including CAD and rendering software, is essential. 

• A strong desire to learn, problem-solving skills, and a demonstrated ability to make sophisticated trade-offs.

• 12+ years of total experience in technology with product management or engineering experience in high-tech, cloud, AI/ML, technologies.

• BS or MS in engineering, computer science, or another technical field (or equivalent experience). MBA is a plus.

Ways to stand out from the crowd:

• Experience in building 0-1 products.

• Recent experience in key data center technologies such as, server architectures, liquid cooling. 

• Deployment and operation of systems at large scale; resilient system design; and clustering compute resources.

NVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 208,000 USD - 327,750 USD.Applications for this job will be accepted at least until October 3, 2025.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.