Senior UX Program Manager, Search Trust

Senior • On-site

$151,000 - $222,000/yr

San Francisco, CA , +1

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
6 years of experience analyzing and translating data into insights, delivering recommendations for improvements, and presenting results of analysis to both technical and non-technical audiences.
Experience in program management within design or UX organizations.
Experience in Trust and Safety, Regulatory, or Risk Management.
Experience driving operational efforts across organizations.

Preferred qualifications:

Experience with the product development life-cycle.
Experience analyzing data and leveraging insights to drive strategy.
Experience managing risks (e.g., operational, product, team health).
Experience with AI and LLM Regulatory Trust response.
Knowledge of user centered design processes and iterative development processes.
Excellent leadership, communication and teamwork skills.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

In this role, you will evolve programs for AI-powered products. You will partner across teams to integrate user needs and trust into design, fostering innovation to grow user trust.

In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.

The US base salary range for this full-time position is $151,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Lead operations across a high performing UX and cross-functional team including project management (task tracking, milestone tracking, resourcing, prioritization, managing escalations) to maintain velocity and deliver on roadmaps.
Partner with experienced UX leads and PgM leads to identify project and program level obstacles, design and implement solutions, and support process improvements that increase velocity, cohesion, and performance.
Communicate across teams working toward shared goals to ensure shared knowledge, alignment, and cohesion that improves team effectiveness and product quality.
Ensure delivery of Trust programs that provide tools and capabilities to enable excellent products.
Streamline processes, optimize resource allocation, and achieve measurable progress towards OKRs

Google

Google LLC started as a PhD project by Larry Page and Sergey Brin in 1998 at Stanford University. Google LLC has blossomed into a behemoth of the tech world. With its mission to organize the world's information and make it universally accessible and useful, Google’s search engine is its crown jewel. Online advertising, via AdWords and AdSense, forms the backbone of its financial success. Beyond search, Google has ventured into cloud computing, hardware, and software development. The innovative PageRank algorithm revolutionized search engine technology, and surviving the dot-com bubble burst and going public in 2004 spurred its meteoric growth. Acquiring YouTube stands as a testament to Google’s strategic expansion.