Product Solutions Engineer, Food and Appointments, gTech

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience coding with one or more programming languages (e.g., Java, Python, C/C++).
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 2 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Excellent problem-solving, investigative, and troubleshooting skills.
• Ability to communicate technical concepts to various audiences.
• Ability to influence cross-functional stakeholders.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Within gUP's Order with Google team, we enable high quality Food Ordering and Appointments choices by growing the partner ecosystem at scale, while providing support and solutions, and continuously improving the product as partner and user advocates. We maintain a technical partnership with our most strategic partners and help them get the most out of our Food and Appointments products, through technical consultancy, implementation support and scaled support operations.

As a Product Solutions Engineer, you will balance business and partner needs with technical constraints, develop innovative, solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will be focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Work closely with Product, Engineering and Partnership teams to develop cutting-edge solutions and provide consulting services to our food partners and build lasting relationships.
• Help partners in their day-to-day challenges by being the subject matter expert, delivering innovative and scalable solutions and troubleshooting their technical issues. Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to marketing professionals.
• Perform implementation reviews. Advocate for new product features, and provide partner feedback to internal cross-functional teams including Product Management and Engineering.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.