Staff UX Researcher, Small/Medium Business Growth

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in an applied research setting, or similar.
• Experience in qualitative and mixed methods research including usability studies, interviews, surveys, and synthesis.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  
• 7 years of experience working with executive leadership (e.g., Director level and above).
  
• Experience with survey design and statistical analysis.
• Excellent collaboration and storytelling skills.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

The Monetization team is part of the Google Workspace Platform organization within Google Cloud. The team's goal is to drive business growth by helping customers discover, adopt, and embrace Workspace.

AI will change the future of work in profound ways, and our products— Gmail, Docs, Drive, Calendar, Sheets, Vids and Meet are at the forefront. From pre-computed summaries for email threads, summaries for meetings, and videos created from a document using lifelike AI avatars, our AI opportunity is huge. Our mission is to meaningfully connect people so they can create, build, and grow together and as part of the team you can build how productivity tools should work 5-10 years into the future. You will work with model builders (Google DeepMind), work with exceptional leaders, and have the ability to impact billions of users across the world.

The US base salary range for this full-time position is $178,000-$265,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Identify and prioritize high-impact research opportunities that align with product, design, and business objectives to define strategy and roadmap for SMB Growth.
• Collect and synthesize data to identify customer needs through foundational and generative research methods to help drive adoption, engagement, and expansion.
• Build partnerships with peers and stakeholders, incorporate technical and business requirements into research, and deliver research findings to audiences, including senior cross-disciplinary stakeholders.
• Synthesize qualitative and quantitative data from surveys, interviews, competitor analysis and other sources to answer product questions, improve customer pain points, and drive value for the Workspace business.