Product Solutions Engineer, Shopping Tools and Engineering, gUP

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 3 years of experience in one or more programming languages, including Java, C++, Python.
• 3 years of experience with SQL/MySQL and Unix/Linux operating systems/commands.

Preferred qualifications:

• Experience with Agile development methodologies.
• Experience managing vendors or technical teams.
• Experience with business process automation or process improvement methodologies.
• Experience with using project management software such as Asana, Trello, or Jira.
• Ability to manage and deliver complex technical projects and coordinate with cross-functional project members, and use data to drive decisions.
• Excellent relationship building, collaboration, consultation, influencing, problem solving and troubleshooting skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Solutions Engineer, you will solve business problems with data and technical solutions. You will be the interface between the Product Management, Engineering, Global Sales, and Operations teams across Google. You will maintain a portfolio of projects and tools, ensuring smooth operations of our internal systems, while seeking new ways to streamline internal processes.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Manage access and ensure availability of critical data and systems, in compliance with Google requirements and policies.
• Develop and maintain internal tools and reporting systems. Contribute to and maintain developer documentation used by shopping FTEs and TVCs to ensure consistency.
• Oversee a technical extended workforce team contributing to internal tools and reporting solutions, in partnership with Vendor Operations. Track utilization and budgets, and identify opportunities to increase Return on Investment (ROI).
• Manage and deliver a portfolio of work that spans stakeholders across gUP Shopping. Manage expectations, communicate progress, and provide technical and business feedback.
• Develop subject matter expertise in one or more shopping feature areas, serving as a primary point of contact to identify and deliver automation opportunities.