Business Analyst II, Trust and Safety, YouTube

Minimum qualifications:

• Bachelor's degree in Engineering, Math, Quantitative Science, or related technical field, or equivalent practical experience.
  
• 3 years of experience working in data analytics, consulting, data science, engineering, or a technical operations role.
  
• 3 years of experience in statistical problem solving and analyzing data sets using SQL or comparable coding language (e.g., Python, R, Java, C++).

Preferred qualifications:

• Master's degree in a quantitative field (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Science, etc.).
  
• 2 years of experience with designing experiments, developing statistical models, measurement, and identifying business opportunities.
  
• Experience in data analysis, with the ability to solve problems in complex, fast-moving, and ambiguous business environments through solid data intuition and business acumen.
  
• Experience influencing executive leadership on investigative decision making.
• Knowledge of Google tools (e.g., Plex, BQ, etc.).
  
• Ability to effectively communicate analysis and recommendations across a range of non-technical audiences.

About the job

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Leveraging significant problem-solving backgrounds, Business Analysts are visionaries who establish impact by using data and investigative techniques to quantify abuse rates, identify emerging trends on the site, enabling high operational efficiency, evaluate impact of policy positions and implement solutions collaboratively.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $117,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Investigate abuse rates, effectiveness of automated and manual review methods, define key areas of focus following root cause analyses.
• Develop and build operational metrics (e.g., productivity, SLA, quality, cost, efficiency, timeliness), deploy dashboards, generate insights to improve the efficiency of our operations.
• Analyze user impact of policies and generate insights around launch process and post-launch monitoring.
• Run ongoing and ad hoc analysis in support of site wide Trust and Safety objectives as well as operational effectiveness, incident response.
• Liaise with operations, engineering, and Product teams to craft solutions to escalations and emerging threats based on methodical and data-driven approach. Develop well crafted narratives for documentation and presentation to Trust and Safety teams as well as YouTube leadership.