Technical Solutions Engineer, Deployment and Support, Public Sector

Mid • On-site

$122,000 - $174,000/yr

Reston, VA

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in a customer-facing role troubleshooting hardware, software, in cloud or on-premises server infrastructure management, including diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.
Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.

Preferred qualifications:

Experience with performing component-level repairs on IT equipment.
Experience debugging workload issues across multi node environments.
Experience working with any public cloud services and infrastructure.
Experience in computer networking (e.g., TCP/IP, routing, load balancing, etc.).
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

In this role, you will be responsible for enabling a new and innovative service line within Google Cloud. You will be part of a team that will function as a product deployment and support, with an emphasis on customer experience. You will provide both remote and on-site support for the deployment of new cloud capacity and technologies. You must possess a strong customer focus and meticulous attention to detail. You will be responsible for upholding clearly defined Service Level Objectives (SLOs) and contributing to their enhancement through continuous improvement feedback. This role involves direct interaction with an upcoming program and will require navigating a high degree of ambiguity.

This role will require up to 50% travel. You must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

This position requires that the applicant selected be eligible to obtain, or currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the applicant will obtain a commensurate clearance for each government agency for which they perform GPS work. Failure to maintain (or obtain, if applicable) the appropriate U.S. Government clearance or customer screening requirements that results in the employee unable to perform the requirements of the role, may result in employment action up to and including termination.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $122,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Understand and support capacity deployment, including build milestones and timelines.
Troubleshoot OS-related issues and actively improve diagnostic and troubleshooting techniques for faster recovery.
Deploy and configure integrated hardware and software solutions remotely and on customer sites.
Utilize software tools for job functions, including inventory management and OS configuration/troubleshooting.
Contribute to the creation and enhancement of documentation for new platforms and support activities.

Google

Google LLC started as a PhD project by Larry Page and Sergey Brin in 1998 at Stanford University. Google LLC has blossomed into a behemoth of the tech world. With its mission to organize the world's information and make it universally accessible and useful, Google’s search engine is its crown jewel. Online advertising, via AdWords and AdSense, forms the backbone of its financial success. Beyond search, Google has ventured into cloud computing, hardware, and software development. The innovative PageRank algorithm revolutionized search engine technology, and surviving the dot-com bubble burst and going public in 2004 spurred its meteoric growth. Acquiring YouTube stands as a testament to Google’s strategic expansion.