Lead Technical Program Manager, NASA Regional Network Operations

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• 8 years of experience in cable planning and repair coordination in an network operations center/context.
• 5 years of experience in a leadership role with/without direct reports.

Preferred qualifications:

• Experience with Operational Support Systems (OSS)/Element Management System (EMS) network monitoring systems and software.
• Ability to translate innovative thinking into plans and execute cross-functional outcomes, with excellent team leadership.
• Excellent people management, technical leadership, and communication skills, with the ability to work in time sensitive situations.
• Excellent reporting skills that can translate operational situations in simple and concise ways.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Establish a new regional Network Operations Center (NOC) operating capability, supervise and mentor NOC technicians, and provide guidance, training, and performance feedback.
• Oversee the identification, diagnosis, and resolution of submarine cable network incidents, review and approve network change requests and coordinate the implementation of network changes, conduct post-incident reviews to identify root causes and implement preventive measures.
• Manage fault diagnosis repair and return of services on the Global Submarine Networks, ensure timely communication with stakeholders during incidents.
• Implement and maintain network monitoring tools and systems, establish best practice processes in a new operating environment, monitor network performance and identify potential issues, analyze network traffic and trends to optimize network performance.
• Investigate and resolve recurring network problems, and implement permanent solutions to prevent future incidents.