Associate Creative Director, Innovation Lead, Ring Marketing

Senior • On-site

$127,100 - $211,600/yr

Hawthorne, CA

DESCRIPTION

We’re seeking an Associate Creative Director, Innovation Lead to transform how customers experience and interact with our products across all touchpoints. This role sits at the intersection of user experience design, creative direction, and emerging technology, architecting intuitive experiences through UX principles that drive engagement, retention, and lasting customer trust. This lead position bridges strategic thinking with tangible solutions, creating seamless user journeys that put our customers first.

You’ll develop end-to-end user experiences while pioneering innovative approaches to customer interaction through AI and emerging technologies. You’ll collaborate cross-functionally to elevate the customer journey, blending human-centered design principles with technological innovation.

Key job responsibilities
- Lead critical AI initiatives and emerging technology integration, balancing human-centered design with automation to drive innovation and efficiency
- Develop end-to-end user experiences and content strategies that connect brand narratives throughout the customer journey
- Create AI-enhanced testing frameworks that automate iteration cycles while seamlessly integrating across platforms
- Drive cross-functional alignment to transform early-stage ideas into impactful solutions that balance user needs with business goals
- Design and implement scalable UX solutions that transform team workflows and creative processes
- Craft high-stakes executive communications during pivotal moments, maintaining customer trust and brand integrity
- Partner with designers, developers, and product teams to define early customer and feature experiences
- Lead B2C and B2B initiatives with consistent messaging while adapting to emerging audiences and cultural contexts
- Shape fundamental process changes and influence product roadmaps through data-driven insights and user research
- Champion Ring's brand evolution through adaptive yet authentic experiences, ensuring resonance with emerging audiences while preserving the trusted core brand essence our neighbors rely on

BASIC QUALIFICATIONS

- Bachelor’s degree in Design, HCI, Marketing, Communications or related field
- Demonstrated proficiency in AI tools and emerging technologies
- Experience delivering complex P0 to P1 projects
- Strong understanding of user-centered design principles and methodologies
- Expertise in user research and data-driven decision making
- Have an available online portfolio

PREFERRED QUALIFICATIONS

- Master’s degree in relevant field
- 10+ years of experience in UX Design, Innovation, Creative Direction, and/or Product Design
- 8+ years of leadership experience influencing cross-functional teams
- Experience with 3P AI tools (ChatGPT, Claude, Perplexity)
- Knowledge of A/B testing and performance optimization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.