Principal Partner Success Manager, eero Partner Success

Senior • On-site

$153,900 - $254,500/yr

San Francisco, CA

DESCRIPTION

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

At eero we pride ourselves on dedication to customers and our enterprise partners. Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, integrate seamlessly, and ultimately deploy and scale eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and lead cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance.

Our Principal Partner Success Managers are responsible for our most strategic and complex partnerships.

Key job responsibilities
- What you’ll do: Set the standard for how we work with external partners, interpret their needs, and prioritize eero workflows dedicated to partner development. Specifically, we’re looking for the following skillsets:

- Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives. Anticipate partner needs and resolve significant pain points. Identify and execute on revenue maximizing opportunities for both the partner and eero.

- Program Management: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners’ program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners. Accelerate partner deployments by identifying and facilitating program expansion opportunities.

- Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.

- Strategic Guidance: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.

- Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved.
- Minimum of 20% travel to partner facilities and on-site locations.

About the team
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:

- https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero

BASIC QUALIFICATIONS

- 7+ years of developing, negotiating and executing business agreements experience
- 7+ years of business development, partnership management, or sourcing new business experience
- Experience developing and executing on GTM strategies that are large in scope

PREFERRED QUALIFICATIONS

- MBA
- Experience selling to Fortune 1000 or Global 2000 organizations
- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,900/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.