August 11, 2025
Crisis Management Program Lead – Human Resources
Mid • Hybrid • On-site • Remote
$100,000 - $155,250/yr
Santa Clara, CA
The Crisis Management Program Lead – HR plays a critical role in developing, coordinating, and enhancing Human Resources’ crisis response capabilities across the company. As a strategic program lead, this role drives HR crisis planning and execution, leads real-time response coordination, and ensures integration with global safety, security, and business continuity efforts—while influencing without formal people management responsibilities. With 5+ years of experience in HR, business continuity, or employee support roles, the Program Lead partners cross-functionally to design and execute strategies that protect employees, minimize business disruption, and support recovery—all while upholding the company’s culture of care, inclusion, and trust.
What you'll be doing:
Crisis Preparedness & Strategy
Own the development and continuous improvement of HR’s Crisis Management Playbook, protocols, and support tools.
Partner with GSOC, Legal, RESS, Finance, and Regional HR teams to assess risk and ensure alignment on incident response procedures.
Lead scenario planning and HR-specific impact assessments for global and regional threats.
Ensure crisis response plans and actions are aligned with the company’s values and culture—reinforcing trust, empathy, and consistency in how employees are supported during critical moments.
Crisis Response Execution
Serve as the primary HR crisis lead during real-time incidents such as natural disasters, health emergencies, geopolitical conflict, and civil unrest.
Coordinate HR’s response activities, including employee outreach, well-being checks, temporary accommodations, and benefit-related support.
Use tools like Workday, ServiceNow, and ISOS to identify impacted employees and activate HR workflows.
Partner with International SOS (ISOS) to coordinate medical, security, and travel-related support for impacted employees and ensure timely updates on regional threats.
Program Leadership & Training
Facilitate tabletop exercises, CMT drills, and process simulations to strengthen organizational readiness.
Guide and support Site Leaders, HRBPs, and local HR teams through crisis roles and responsibilities.
Maintain educational materials and resource guides for internal HR use.
Communication & Resource Management
Collaborate with Internal Communications and Legal to craft timely and sensitive HR messages during crisis events.
Manage the employee-facing Crisis Management SharePoint site, FAQs, and knowledge base content as well as track employee feedback and lessons learned to inform future response enhancements.
Cultural awareness and global mindset.
What we need to see:
5–8 years of relevant experience in Human Resources, Employee Relations, Crisis Management, or Business Continuity.
Bachelors degree or equivalent experience.
Strong understanding of HR operations, employee support processes, and emergency response principles.
Experience managing or coordinating crisis response efforts across multiple regions or stakeholder groups.
Excellent written and verbal communication skills; ability to lead calmly during high-pressure situations.
Strong project management skills and ability to juggle competing priorities in a dynamic environment.
Familiarity with systems like Workday, ServiceNow, and International SOS (ISOS) preferred.
Proven ability to build trust and drive cross-functional alignment without formal authority.
You will also be eligible for equity and benefits.
