Program Manager, DSTT

Mid • On-site

$66,800 - $142,800/yr

Sunnyvale, CA

DESCRIPTION

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we produced ground-breaking devices like Fire tablets, Fire TV, Amazon Echo, and Astro. What will you help us create?

The Device Services Tracking Team (DSTT) is responsible for managing, tracking and globally distributing pre-released, prototype devices for internal customers across Amazon Devices and Services, including Kindle, Echo, Alexa, FireTV, Ring, and Kuiper. They collaborate with Program Managers, Contract Manufacturers, and development teams to plan, allocate and process thousands of prototype devices every month. The team is seeking an experienced Program Manager to help scale operations, drive innovation, strengthen stakeholder relationships, and raise the bar for device distribution and logistics.

Key job responsibilities
As a Program Manager on the Device Services Tracking team, you will be responsible for delivering prototype devices to customers as quickly, securely, and efficiently as possible. Specifically, this includes:

> Global distribution and logistics of pre-released, prototype devices for Amazon’s Devices and Services
> Utilization of program management tools to process devices, manage inventory, conduct audits, and streamline operations
> Collaboration with cross functional teams to manage workflows (drive demand, establish priorities, and align delivery expectations)
> Troubleshooting and resolving issues related to tool usage, user permissions, device transfers, and database administration
> Partnering with software development engineers to define and test feature enhancements for internal tools that support device distribution and logistics
> Occasionally travel to US and international sites (typically less than once per quarter)

BASIC QUALIFICATIONS

- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- Experience building processes, project management, and schedules
- Experience in complex problem solving, and working in a tight schedule environment
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working with teams across APAC region
- Experience working with large data sets, programming in SQL, and/or using AI to automate processes and drive efficiencies
- Experience working cross functionally with tech and non-tech teams
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Demonstrated ability to deliver results in a fast-paced, dynamic, multi-project, multi-customer environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.