Overview
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.
The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale. This Software Engineer I position is targeted for someone who is: thrilled about online services, cloud computing, and user experience, loves to work in an agile development team, embraces and solves new technological challenges, deeply passionate about building effective software and continuously improving the development process, independent thinker and working collaboratively in a team environment. As part of this role, you will collaborate closely with multiple teams to deliver key customer solutions and the technology to support them.
You will have ample opportunities to participate in all stages of our engineering lifecycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, and development, all the way through successful service rollout and Live Site support.
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science or related technical field with experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python,
- OR equivalent experience.
- Demonstrated proficiency in computer science concepts including data structures, algorithms, and software design patterns.
- Demonstrated experience in object-oriented programming.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Bachelor's Degree in Computer Science, or related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python,
- OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, or Python,
- OR equivalent experience.
- Proficient with high quality software design, development experience with effective problem solving, and debugging skills.
Software Engineering IC2 - The typical base pay range for this role across the U.S. is USD $84,200 - $165,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,000 - $180,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 14, 2025.
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Responsibilities
- With guidance, learns to create and implement extensible code for a product, service, or feature reusing code as applicable.
- Works with appropriate stakeholders to determine user requirements for a feature.
- Collaborates with experienced engineers and mentors to translate ideas from research and design into production-grade systems.
- Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook.
- Contributes to the continuous improvement of the team's processes, practices, and culture.
- Learns and adopts new technologies and frameworks as needed.
