August 8, 2025

Sr. Industrial Design Engineer, GES NA Ops Engineering

Senior • On-site

$118,900 - $205,600/yr

Boston, MA , +8

DESCRIPTION

Are you an innovative leader that wants to lead the cross-functional design and deployment of innovative solutions into our world-class existing fulfillment centers and logistics systems? Do you want to take ownership of solving the industry’s most complex problems? Does the challenge of designing and implementing ground breaking solutions for automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing appeal to you? If you’re looking to be challenged in a fast paced and often ambiguous environment, and you have strong technical problem solving and project management skills, then this job is for you!

Amazon is searching for an innovative and solutions-oriented Technical Infrastructure Program Manager who is able to collaborate effectively with internal and external technical teams and be responsible for the design, development and deployment of our material handling systems across multiple building types. The role primarily focuses on the Technical Infrastructure Program Management of integrating complex and systemic technical products and solutions which enable your customer base to work more efficiently.

In this role you will be responsible for working with internal customers across multiple organizations to define highly ambiguous problem statements, influencing a global Amazon team, writing technical specifications and performing technical evaluations on equipment, developing business requirements, identifying, developing, and scaling new technologies across multiple teams, generating multiyear budgets, and managing multiple large, high visibility programs simultaneously through the project lifecycle.

This role requires up to 50% travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities
In partnership with WWDE, Operations Engineering, and strategic suppliers, this individual will drive the technical strategy for a material handling equipment lifecycle organization. This position will provide program leadership and technological integration across multiple teams of engineers. You will serve as the single-threaded leader between multiple engineering teams, operations, and RME partners. You will lead cross-functional communications and strategic planning for material technological deployment, introduce new tech products, determine KPIs, and drive standardization initiatives. You must be obsessed with execution excellence, creating mechanisms and processes that increase velocity while maintaining quality. This role requires building relationships with Amazon Engineering and operations teams and influencing senior leaders.
Responsibilities Include:
• This person will manage multiple large, highly complex programs, solely responsible for driving them through the development and deployment lifecycle.
• You deeply understand the business and technical requirements of product integration from mechanical, electrical, and controls functions
• You are expected to have fluency in systems level architecture, critique and debate tech design, judge technical viability of the product/solution and tailor communication for tech and non-tech stakeholders.
• Work with the Operations, Engineering, and Data Science Leadership teams to manage the organizations strategy and project priority to ensure resources are always focused on the most impactful projects
• Define program/project scope and technical/business requirements, and relay that to the design, firm, and field engineering teams concisely to allow for efficient transfer of knowledge
• Evaluate solutions effectively and make decisions that balance business value and technology risk
• Help your customers and the engineering teams make appropriate trade-offs by considering the larger picture (e.g., business goals, throughput expectations, quality requirements, efficiency, maintainability, operability)
• Identify standards and drive consistent application of engineering changes across North America
• Build strong working relationships with Fulfillment Center (FC) leadership and their operations teams across multiple sites including Industrial Engineering, Maintenance Engineering, and Process Engineering stakeholders
• Communicate and present program status to Directors of Engineering and Operations
• Data mine and transform raw thoughts into clear technical documentation
• Ability to travel up to 50% to interact with internal and external business and technical leaders

A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The team is open to hiring candidates from the following locations: Bay Area, CA; Dallas, TX; Houston, TX; Austin, TX; Los Angeles Metro Area; Phoenix Metro Area; Arlington VA; Bellevue, WA; Seattle, WA; Boston Metro Area; Nashville, TN; New York City; Atlanta Metro Area; Chicago, IL

BASIC QUALIFICATIONS

• Bachelor's degree in Engineering and 10+ years experience in design, specification, project management and execution of large-scale complex material handling systems, or domain expertise in one of the following disciplines: industrial, mechanical, electrical, chemical or civil engineering; industrial or construction management
• 5+ years managing core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking
• Strong understanding of material handling equipment and systems integration
• Experience in manufacturing/operations/supply chain analysis, and process improvement (eg. Lean Six Sigma)
• Proven track record of delivering complex technical projects on time and on budget
• Excellence in stakeholder management and cross-functional leadership
• Excellent written and oral communication skills, proven problem-solving skills, and strong organizational skills
• Ability to handle multiple competing priorities in a fast-paced, matrix environment
• Demonstrated ability to use data and metrics to back up assumptions and evaluate outcomes
• Ability to roll up sleeves and operate as an individual contributor to get the job done
• Able to travel up to 50%, US

PREFERRED QUALIFICATIONS

• Advanced degree in Engineering or related technical field.
• Experience with material handling equipment integration and systems
• Experience with conveyor control systems and automation
• Experience with cross-belt sorters and complex material handling systems
• Project Management Professional (PMP®) certification
• Six Sigma certification
• Experience working with material handling OEMs and integration partners
• Track record of establishing standardized processes and playbooks
• Experience scaling technical project delivery organizations


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $205,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.