Senior Technical Writer, Payment Platform

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 6 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
• Experience in technical writing, product documentation, or online publishing.
• Experience with designing information architecture for documentation sets.
• Experience collaborating with product managers and engineers on requirements gathering and technical documentation.

Preferred qualifications:

• Experience with Large Language Model (LLMs) and AI-driven development.
• Experience developing and delivering a high volume of content assets and processes across multiple teams.
• Experience reading or writing code in C++, Java, JavaScript, or Python.
• Experience in a UNIX environment.
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
• Ability to negotiate the scope of deliverables and content requirements with stakeholders.

About the job

Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Responsibilities

• Plan, write, and maintain high-quality user-focused engineering documentation for multiple Artificial Intelligence (AI) products and services.
• Develop direct expertise with our internal portfolio of tools.
• Own the documentation experience for a portfolio of mission-critical projects and design information architecture for complex documentation sets.
• Work closely with project teams to uncover requirements, and plan and execute on documents. Facilitate, edit, and curate documentation produced by product managers and engineers.
• Advocate for users, and influence product design and implementation.