Principal Technical Program Manager, End User Computing

Senior • On-site

$159,300 - $275,300/yr

Sunnyvale, CA , +1

DESCRIPTION

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The way the world works has changed. People are working from anywhere on any device and collaborating not only across organizations but with AI. We built Amazon Web Services End User Computing (EUC) services to give companies the agility to respond to the changing needs of their workforce. Our vision is to be the best place for customers to access, deploy, and manage their end user computing resources. We are seeking a highly strategic Principal Technical Program Manager (TPM) that enhances the effectiveness and efficiency of the product team defining all EUC services by improving processes, communication, and collaboration across all numerous stakeholder organizations. More information about Amazon End- User Computing can be found here: https://aws.amazon.com/products/end-user-computing/

As Principal TPM in the Product organization for AWS, End-User Computing you will act as strategic partner to the Product Director, identifying areas for improvement and driving change to empower product teams to build better products. In this role you will take a systems-thinking approach to improving how our teams work, helping them stay aligned, move fast, and scale effectively without unnecessary friction. Your work will focus on enhancing collaboration, improving decision-making, and ensuring Product teams have the right structures and support to do their best work. You will drive clarity and concisely communicate, both verbally and in writing, with senior management on status, risks and required mitigations to maintain project commitments and achieve business objectives.

Key job responsibilities
• Partner with product and engineering leadership and teams to identify opportunities to enhance the efficiency and effectiveness of our product development process including supporting the team in making appropriate trade-offs to meet business objectives against established timelines.
• Design, execute, and iterate on high-impact programs that improve how the Product teams’ work. Examples include roadmap communication, launch management, goal setting, onboarding, and business reviews.
• Identify and remove friction points to drive seamless execution across Product, Engineering, UX, GTM and other cross-functional teams.
• Work directly with customers to understand pain points and help drive resolution.
• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement.
• Provide reporting to senior leadership on business and technical plans including risk assessments
• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement.

About the team
You will be part of End User Computing New Initiatives. We are an innovative team that not just starts projects from Day 1 but scales them to work with some of the world's largest enterprises. We are scrappy, pragmatic, and thrive in ambiguous situations.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 7+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- BA / BS in Engineering or Operations or equivalent experience

PREFERRED QUALIFICATIONS

- • Experience managing projects across cross functional teams, building sustainable processes, and driving measurable results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.