July 31, 2025

Sr. Technical Program Manager, GES NA Ops Engineering

Senior • On-site

$133,900 - $231,400/yr

Boston, MA , +7

DESCRIPTION

Are you an innovative leader that wants to lead the technical oversight and engineering governance of Material Handling Equipment (MHE) vendors and systems? Do you want to take ownership of solving complex technical integration challenges? Does the challenge of evaluating and validating vendor solutions and technical performance appeal to you? If you're looking to be challenged in a fast paced and technically rigorous environment, and you have strong engineering and project management skills, then this job is for you!

Amazon is searching for an innovative and technically-oriented Technical Program Manager who is able to interface with MHE vendors' engineering teams and be responsible for technical validation, performance optimization, and engineering standards compliance across our first and middle mile networks. The role primarily focuses on managing the technical aspects of vendor relationships and ensuring delivery of high-quality MHE solutions.

In this role you will be responsible for conducting engineering reviews, and establishing performance benchmarks for vendor equipment. You'll be overseeing equipment testing, and ensuring compliance with Amazon's engineering standards. This role involves technical collaboration with vendors' engineering teams and internal technical stakeholders.

This person will possess a strong engineering and program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current MHE technologies and storage solutions. You must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done.

This role requires 50% regional travel and availability to work from one of the locations listed when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Come help us make history!

Key job responsibilities
- You are expected to have fluency in systems level architecture, critique and debate tech design, judge technical viability of the product/solution and tailor communication for tech and non-tech stakeholders.
- Conduct technical performance assessments and acceptance testing
- Establish and monitor engineering quality standards for vendor deliverables
- Manage technical issues resolution and engineering change processes
- Drive continuous improvement in vendor technical performance
- Evaluate new vendor technologies and capabilities
- Coordinate with internal engineering teams on vendor interface requirements
- Provide technical guidance on vendor selection and evaluation
- Help your customers and the engineering teams make appropriate trade-offs by considering the larger picture (e.g., business goals, throughput expectations, quality requirements, efficiency, maintainability, operability)
- Build strong working relationships with Fulfillment Center (FC) and Sort Center (SC) leadership and their operations teams across multiple sites including Industrial Engineering, Maintenance Engineering, and Process Engineering stakeholders
- Communicate and present program status to VPs of Engineering and Operations
- Data mine and transform raw thoughts into clear technical documentation
- Ability to travel up to 50% to interact with internal and external business and technical leaders

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The Technical Vendor Management Team will serve as a strategic voice from GES to the vendor, managing MHE vendor performance and resolving systemic issues.

This team is open to hiring candidates based in the following locations: Bay Area, CA; Dallas, TX; Houston, TX; Austin, TX; Miami, FL; Phoenix Metro Area; Arlington, VA; Bellevue, WA; Seattle, WA; Boston Metro Area; Nasvhille, TN; New York City; Atlanta Metro Area; Chicago, IL

BASIC QUALIFICATIONS

- Bachelor's degree in engineering, computer science or equivalent
- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience working directly with engineering teams
- Experience with MHE and packaging lines or process design based on Lean Manufacturing techniques
- Superior communication and writing skills, including the proven ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet organizational capacity needs
- Experience with Microsoft Office products: Excel, Project and Outlook.
- Experience with CAD software (AutoCAD, BIM 360, etc.)

PREFERRED QUALIFICATIONS

- Master’s degree in Engineering or a related STEM field.
- MHE Design or Systems Integration experience
- Experience writing specifications or RFP documents working with OEM MHE suppliers
- Understanding of mechanical, electrical, and controls system design requirements
- General knowledge of FC operations
- Capital project management skills.
- Design-in-Safety experience
- Directly managed and responsible for large automation project budgets
- 3+ years of experience with material handling elements such as high-speed sortation, multiple conveyor subsystems, package lines and/or robotic work cells

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.