Applied Scientist, Customer Experience and Business Trends

Mid • On-site

$136,000 - $223,400/yr

Seattle, WA , +1

DESCRIPTION

Amazon's Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to help shape the development and evaluation of agentic systems at Amazon. Our team is dedicated to improving Amazon’s technical products through evaluating the end-to-end customer experience. Our team’s mission is to constantly challenge the status quo and drive innovation to improve customer experience. We are working on development of multi-agent architecture systems as well as developing methodologies for their evaluations. In addition, we are building services to capture customer insights from a wide array of inputs. This role requires an expert in the areas of GenAI and machine learning with a keen interest in research. The ideal candidate will have experience with deep learning models for natural language processing tasks.

A successful candidate will have a passion for clarity, be a self-starter comfortable with ambiguity, have strong attention to detail, be able to work in a fast-paced and entrepreneurial environment and be driven by a desire to innovate. Given the complex nature of the questions we are working on, the ideal candidate will be relentlessly curious and be able to/be interested in having the business conversation underlying the data.

Key job responsibilities
- Adapt and develop new science methodologies to accelerate and advance development and evaluation of agentic systems
- Publish and present your work at internal and external scientific venues in the fields of ML.
- Collaborate with scientists, engineers, and product managers to design and implement science focused systems
- Proficiency in model development, validation and implementation for NLP applications
- Providing technical and scientific guidance to your team members
- Excellent verbal and written communication and presentation skills, ability to convey rigorous mathematical concepts and considerations to non-experts

A day in the life
As a scientist on the team, you will be involved in every aspect of the process from idea generation, business analysis and scientific research, through to development and deployment of advanced models and agentic systems giving you a real sense of ownership. You'll research, design and build new methodologies to evaluate CX of agentic systems. Besides theoretical analysis and innovation, you will work closely with talented engineers and put your algorithms and models into practice.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Scientists, Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
- Hands-on experience (academic or industrial) building ML models for natural language processing tasks using GenAI
- Experience in patents or publications at top-tier peer-reviewed conferences or journals

PREFERRED QUALIFICATIONS

- Prior work experience as a Research scientist or applied scientist at a consumer product company.
- Experience using cloud-based services and big data processing technologies such as AWS Redshift, EMR, Spark, and Sagemaker.
- Excellent problem-solving ability. Demonstrable track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.