Content Review Analyst

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
  

Preferred qualifications:

• Master's degree.
• App review experience in a trust and safety environment.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
  
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

We prioritize the user experience, promote developer success through consistency and trust, and make the mobile experience the safest it can be across Android, Play & Chrome Web store. We partner with teams across the company, including our extended workforce, to build trusted and safe experiences.

In this role, you will support the dynamic Google Play Apps & Games business by working with a portfolio of important app developers as they navigate Play policy compliance. You will be responsible for ensuring that marquee titles maintain policy compliance as they evolve, so they are enabled to provide the best experience to Play store users. This will require you to master knowledge of the Play Console Policy Center, to carefully review app content, make sound decisions, and communicate clearly with third-party developers.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $90,500-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Demonstrate excellence in determining how well apps comply with Google Play policies.
• Review the content of apps and in-app experience, when developers submit updates to the apps hosted in the Play store.
• Make sound logical decisions about how to resolve issues with developers, even under time constraints. Create meaningful business partnerships by providing clear and helpful communications to developers.
• Find ways to help Google and third-party developers accomplish their business goals while making and executing resolution plans that maximize for ensuring the best Play store user experience.
• Work independently to manage your portfolio of developers, but also work as a team to optimize the App review and resolution processes.