Technical Services Manager, YouTube

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, related technical field, or equivalent practical experience.
• 2 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

Preferred qualifications:

• Experience taking an analytical approach to uncovering needs, anticipating issues and developing solutions/projects that involve cross-functional stakeholders from different areas (e.g., Engineering, Policy, Product).
• Experience using CRM tooling to manage partner support workflows.
• Excellent problem-solving, critical thinking, analytical, and communication skills, with experience working across cross-functional teams.

About the job

The team's mission is to establish an enterprise service model, facilitating seamless platform integrations and technical partnerships at scale. The team leverages a comprehensive suite of capabilities. This includes expert solutions engineering, the design of streamlined workflows, the development of scalable tools, the application of domain knowledge, the generation of data-driven insights, and a proactive advocacy for continuous platform maturity. In this role, you will be responsible for collaborating with partner engineers and cross-functional stakeholders, including product, engineering, and business teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Coordinate with Product, Business, Partner, and Software Engineering teams to strategize and develop new programs that translate technical processes into scalable workflows.
• Define and lead operational workflows, driving critical decisions and establishing alignment on strategy and resource allocation.
• Identify opportunities to streamline processes to meet business needs, re-engineer workflows to enhance efficiency and partner satisfaction, and operationalize solutions in collaboration with cross-functional stakeholders and vendor partners, and lead process delivery with vendor support.
• Partner with Product, Business, Engineering, and Operations to align on requirements and advance standardization, optimization, and automation for organizational maturity.
• Communicate risks and challenges to business stakeholders and present recommended solutions.