Program Manager, Business Operations - Database & Analytics, Data and AI GTM

Mid • On-site

$104,100 - $185,000/yr

Austin, TX , +9

DESCRIPTION

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in financial services, pharmaceuticals, and technology.

AWS WWSO Database & Analytics team is seeking an experienced and detailed oriented Program Manager to drive business operations for our Worldwide Go-To-Market team. In this role, you'll orchestrate critical business programs that accelerate customer adoption, enable our global field teams, and drive revenue growth for our industry-leading database and analytics services. Working at the intersection of business strategy and operational excellence, you'll collaborate with GTM leaders, engineering, marketing, and sales teams to implement scalable processes and programs that deliver measurable business impact.

Your excellent verbal and written communication skills, organizational skills, and data analysis acumen will allow you to establish and execute effective tools and programs to ultimately support our customers and valued partners. The candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. A keen sense of ownership, drive, and scrappiness is a must.

Your main duties will focus on defining, establishing, and facilitating implementation of business programs (both internal and external) for AWS Database & Analytics services. Successful candidates will be natural self-starters who have experience in Project or Program management, process improvement, and/or business development. Ideal candidates will also be comfortable and enjoy working through ambiguity and be able to thrive in a fast-paced, ever-changing work environment. You will work to define and implement programs and events to help our sales/GTM teams, valued partners, key stakeholders, and most importantly our customers to achieve goals, deliver results, and continually innovate in the data and analytics space.

Key job responsibilities
• Design and implement scalable business operations frameworks including leadership meeting cadences, business reviews, and strategic planning processes

• Orchestrate Monthly Business Reviews (MBRs) and executive communications, synthesizing complex data into actionable insights for senior leadership

• Lead high-visibility revenue acceleration programs, tracking progress and providing data-driven recommendations to overcome obstacles

• Coordinate cross-functional initiatives across database , analytics, and AI/ML domains, ensuring alignment with organizational priorities

• Develop and maintain comprehensive dashboards and reporting mechanisms that provide visibility into business performance

• Manage strategic communications including newsletters, town halls, and field enablement content

• Support OP1/OP2 planning cycles, ensuring proper documentation and stakeholder alignment

• Facilitate executive briefings and customer-facing events, including re:Invent planning and coordination

About the team
The WW Specialist team for Database and Analytics build and execute go-to-market strategies that turn AWS ideas into billion dollar businesses. Our team is comprised of specialists, sales specialists, and solutions architects who help define and execute go-to-market strategies for new and emerging services and solutions worldwide.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Demonstrated experience managing complex, cross-functional initiatives and a proven track record of process improvement and operational excellence

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience in cloud computing, enterprise software, or technology services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.