Sr. Consultant Marketing Technology & Customer Experience Transformation, Advisory

Senior • On-site

$138,200 - $239,000/yr

Boston, MA , +8

DESCRIPTION

AWS is seeking a Senior Consultant, Marketing Technology & Customer Experience Transformation to join our Technology & Industry team. This role will focus on helping enterprise customers envision and drive end-to-end Customer 360, MarTech, Adtech, and customer experience transformations. As a Marketing Technology Industry Specialist, you will engage early with executives as they leverage the depth and breadth of AWS Services, ISV Partner solutions, and AI/ML capabilities to reimagine their customer engagement strategies and optimize marketing performance across all touchpoints.

In this role you will collaborate directly with Fortune 500 customers and partners, addressing marketing technology modernization, customer data unification, omni-channel activation, and AI-driven personalization at enterprise scale. You will provide leadership to customers looking to transform their existing MarTech ecosystems using cloud-native architectures and modern data strategies.

You will act as the voice-of-the-customer throughout engagements and lead both technical delivery and business development activities. This role offers the opportunity to acquire innovative AWS AI/ML skills while serving as a trusted advisor for internal and external customers. You'll develop and publish best practices and repeatable assets in partnership with leading MarTech ISVs to accelerate customer transitions to cloud-based marketing solutions.

Key job responsibilities
In this role you will get to :

Customer Transformation Leadership:

* Lead complex ‘Composable’ Customer 360 and MarTech transformation programs for Fortune 500 enterprises
* Architect and design end-to-end Customer Experience Platforms including customer data platforms (CDPs), identity resolution frameworks, and AI-driven personalization and recommendation engines, next-best-action models as part of the stack.
* Design marketing data foundations using modern data principles (data mesh, data products) to create marketing lakehouses and composable architectures
* Design and implement content supply chain solutions, cross-platform activation strategies, and omnichannel customer journey orchestration

Business Development & Pre-Sales:

* Partner with AWS sales teams to develop account strategies and qualify MarTech transformation opportunities
* Create and deliver executive-level presentations, workshops, and solution demonstrations to C-suite stakeholders
* Develop compelling project proposals, solution architectures, and statements of work that address customer requirements
* Build trusted relationships with CMOs, CDOs, and marketing technology leaders at strategic accounts

Industry Ecosystem Development:

* Build strategic relationships across the MarTech ecosystem including Salesforce, Adobe, Treasure Data, Tealium, and emerging CDP platforms
* Collaborate with AWS product teams to deliver industry-specific capabilities and drive AWS's MarTech product vision
* Partner with Amazon Advertising, Amazon DSP, and other Amazon businesses to create integrated customer solutions
* Guide solution and sales play creation to enable field teams, solution architects, and customer success managers

Thought Leadership & Market Development:

* Develop industry thought leadership content on the business impact of AI-driven customer experience transformation
* Deliver industry-leading perspectives at MarTech conferences and executive forums to drive AWS market awareness
* Collaborate with partner and alliance teams to identify and enable MarTech-focused system integrators and technology partners
* Work with AWS engineering teams to convey customer requirements and influence MarTech product roadmaps

A day in the life
Advisory Team partners with our customers to increase their shareholder value and assist in disrupting their business models. We enable our customers to drive competitive advantage by enhancing their digital capabilities that will enable them to innovate on new products and services.

Our key focus areas include: Cloud Strategy and Business Value Alignment (Enterprise Transformation), Cloud Operating Models & Governance, Cloud Migration Readiness and Planning, Organizational Change & Enablement, Data & AI Transformation, Supply Chain

About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- 5+ years of experience delivering marketing technology transformations, with focus on Customer Data Platforms (CDPs) and customer experience solutions
- 5+ years of experience in cloud architecture and implementation,
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience with 3+ MarTech platforms including Salesforce Data Cloud, Adobe Real-Time CDP, Treasure Data, or Tealium AudienceStream

PREFERRED QUALIFICATIONS

- Experience with AWS martech related services beneficial: AWS Entity Resolution, AWS Clean Rooms, Amazon Personalize, Amazon Connect Customer Profiles
- Background in agency environments (Publicis, Accenture Interactive, Deloitte Digital) or MarTech ISV vendor professional services
- AWS certifications (Solutions Architect, AI Practitioner, or Data Analytics specialty)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.