Senior Technical Writer - Intune

We are a team of product designers, UX researchers, content designers, and technical writers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind. 

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.  

Do you have a passion for words and a skill for translating complex ideas into clear prose? Do you enjoy working hands-on with technology and learning how different technologies work together? Are you interested in a job where you get to contribute to the evolution of the technical writing discipline by shaping how AI-powered tools enable content creation? 

Our team creates customer-facing technical documentation for Microsoft Intune, a cloud-based endpoint management solution that admins can use to manage end-user access to organizational resources, as well as apps and devices within an organization. We’re looking for a technical writer that: 

• Thrives on helping customers succeed with technology 

• Learns new technology quickly 

• Comfortably communicates with internal and external partners 

• Adapts to change and demonstrates flexibility 

• Works with deadlines and timelines 

You can find our content, which includes web-based articles, prescriptive deployment guidance, and technical infographics, here: https://learn.microsoft.com/en-us/intune/intune-service/. The audience for our docs is mostly admins, but we also create some end user content.   

If this job sounds intriguing to you, we’d love to hear from you.   

Required Qualifications: 

• 5+ years experience in writing, content design, information technology (IT), or coding/programming OR equivalent experience.
• 5+ years experience creating customer-facing documentation for software products. 

Other Requirements: 

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications:

• Bachelor’s or Associate’s Degree in English, Journalism, Technical Communications, Informatics, Computer Science, or a related field. 
• Previous professional experience with endpoint management, identity and access management, information security, or related cybersecurity areas.  
• Excellent written and verbal communication skills; ability to communicate effectively in a professional voice that is tuned to different audiences, as demonstrated by portfolio or writing samples. 
• Organizational skills and the ability to drive collaborative content projects. 
• Customer obsession, problem-solving skills, and attention to detail 
• Ability to demonstrate agility around change and to adapt to dynamic environments or business needs. 

Technical Writing IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 13, 2025.

#MSFTSECURITYUX

• Create world-class content for web, in-product, and AI-mediated experiences. Words matter, and you’ll use the right phrasing and guidance to inform and empower our customers. 

• Partner with engineering, marketing, support, and other internal teams on end-to-end customer scenarios, helping ensure a consistent and coherent experience across products. 

• Define the content strategy for your assigned areas, influence others, and help align teams on targeted scenarios. 

• Plan, write, test, and maintain technical content for a primarily IT admin audience. 

• Leverage an evolving AI toolset in the creation and maintenance of technical content. 

• Review and use content data to help inform content strategy and develop your knowledge of customer needs and industry trends.