Sr. Program Manager, Community, AWS Developer Experience

Senior • On-site

$112,800 - $186,500/yr

Seattle, WA , +1

DESCRIPTION

Are you a data-driven program manager who enjoys diving deep into how community programs are operated? Are you skilled at refactoring programs to optimize the customer experience while also gaining operational efficiencies? Do you enjoy creating frameworks and processes to help scale community programs globally? Amazon Web Services (AWS) is seeking a driven and focused senior program manager to lead auditing, optimization, and scaling of our portfolio of AWS community programs.

This role will sit within our AWS Developer Experience organization. Our goal is to win the hearts and minds of developers around the world by meeting them where they are and providing the right technical education, tools, and resources to enable developer success.

As Sr. Program Manager for community initiatives, you’ll audit the mechanisms and frameworks which power existing AWS community programs. You’ll gather functional requirements from community program owners, while also engaging with external community program members, gathering inputs and feedback to influence how program experiences and benefits are best structured. You’ll then refactor program mechanisms to support better scale, increased operational efficiency, and improved customer experience. Finally, you’ll dive deep into owning program strategy on a net-new community initiative engaging with students and future developers.

AWS Marketing leads the charge in cloud innovation, inspiring and empowering customers and partners to unlock their cloud potential. We shape AWS's industry perception through compelling narratives that demonstrate our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team delivers personalized, connected experiences that foster AWS adoption across diverse industries, continuously adapting our strategy to stay ahead in our digital-first world. Join our forward-thinking team to shape the future of cloud computing, contributing to strategic initiatives that respond to evolving technology, industry, and customer requirements. You'll collaborate globally to translate complex technology into clear, valuable solutions, creating impactful programs that drive AWS's growth in an inclusive, collaborative environment where diverse perspectives and bold thinking thrive.

Key job responsibilities
· Audit and evaluate community program operating models and identify areas of efficiency as well as points needing optimization.
· Own and evolve global AWS community program operating models and frameworks to create efficiencies, scaling, and improved CX.
· Build mechanisms and maintain playbooks to ensure stakeholders can seamlessly support growth of AWS community programs globally.
· Interface with community leaders, identify key needs and technology trends, and integrate this feedback into program optimization plans.
· Own and deliver a vision for a net-new program purpose-built to create frictionless engagements with students and aspiring developers.
· Build and manage processes for analyzing and quantifying the impact (both short and long term) of community program optimization initiatives.

About the team
About the team
Our mission is to leverage AWS's strategic sports and entertainment partnerships, to showcase the power of AWS technology. Our team's focus in partnership activation, storytelling, and marketing strategy drives Marketing outcomes across the business. By connecting with diverse audience segments through our partnerships with global leaders in sports and entertainment, we inspire customers to imagine new possibilities with AWS.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership

PREFERRED QUALIFICATIONS

- Experience building, executing and scaling cross-functional marketing programs
- Experience in A/B testing
- Experience driving growth of global community programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.