Sr. Partner Operations Manager - Digital Supply Chain, Prime Video

Senior • On-site

$114,500 - $245,000/yr

Culver City, CA , +2

DESCRIPTION

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

Key job responsibilities
The Content Publishing Technology and Operations team defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience.

The Partner Operations Organization is searching for a Sr. Digital Supply Chain Manager who can hold a leadership position in building strategic partnership with world-renowned studios (i.e. NBC, Disney, Warner Bros, HBO, etc), oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. The candidate will further expend influence by driving global-scale process improvements, system enhancement, automation through reporting on select projects and subject matter expert areas.

The successful candidate excels in a fast-moving environment, pushes to drive efficiency and simplification, demonstrates a passion to innovate, and is interested in tackling complex problems. They will successfully deliver and drive updates within Prime Video workflows while being able to deal with ambiguity, manage multiple stakeholders and processes to deadlines, with an aptitude for calculated risk taking. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment.

A day in the life
- Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance, building strategic partner relationships with partner executive teams, consistently leaving it better than you found it
- Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams
- Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals
- Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices
- Streamline business and technology solutions that strengthen our partnerships while advancing our services
- Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

- 5+ years of program, account, or project management experience with a large global organization
- 5+ years of experience collaborating with cross-functional tech and non-tech partners and stakeholders
- 3+ years of experience defining program requirements, using data and metrics to determine improvements, and implementing process improvement initiatives
- Business-level Excel skills (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) to track, analyze, and interpret data to drive results and quantify impact
- Bachelor's degree or 4+ years of relevant professional experience in a related field

PREFERRED QUALIFICATIONS

- 7+ years of program, account, or project management experience with a large global organization
- Industry knowledge and experience with digital media and/or digital video supply chain
- 5+ years of experience defining program requirements, using data and metrics to determine improvements, and implementing process improvement initiatives
- Intermediate Excel and data management skills to track, analyze, and interpret data to inform decisions, drive results and quantify impact
- Ability to prioritize and deliver impactful, data-driven results in a fast-moving, dynamic environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.