Senior Customer Value Lead, AWS Specialist and Partner Organization

Senior • On-site

$138,200 - $239,000/yr

Sunnyvale, CA , +8

DESCRIPTION

We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale.

Key Responsibilities:
- Design and implement customer value journey frameworks, from initial adoption to enterprise-scale value realization
- Develop industry-specific business value metrics and ROI measurement frameworks
- Create scalable value realization toolkits and playbooks for both direct customer engagement and partner enablement
- Build and maintain a dynamic repository of customer success stories and value realization patterns
- Establish mechanisms to track and measure business value realization against industry benchmarks
- Analyze adoption patterns and business use cases to identify common barriers and accelerators to value
- Partner with customer success teams to integrate value frameworks into their engagement models
- Develop enablement content for direct as well as partner-led customer success to plug into existing enablement mechanisms
- Synthesize and present value realization frameworks and concepts to senior stakeholders (at customers and partners)
- Collaborate with partner success teams to enable systematic value delivery through our partner network

Required Skills and Experience:
- An understanding of enterprise technology adoption and value realization patterns
- Experience in maturity models and business value frameworks
- Strong analytical skills with ability to translate complex data into actionable insights
- Expertise in customer journey mapping and value stream analysis
- Knowledge of industry-specific business metrics and ROI measurement approaches
- Experience in developing scalable tool kits and enablement content
- Strong stakeholder management and cross-functional collaboration abilities
- Understanding of enterprise software/cloud adoption lifecycle and success patterns

Impact You'll Drive:
- Create foundational frameworks that enable systematic value realization for AWS customers
- Establish industry-specific value metrics and success patterns
- Build scalable approaches to accelerate customer time-to-value
- Enable partners with tools and frameworks to drive consistent customer outcomes
- Develop measurement mechanisms to track and improve customer success at scale

The ideal candidate will bring a strategic mindset combined with practical experience in developing and implementing value realization frameworks. You should be comfortable working with ambiguity, able to identify patterns in complex customer scenarios, and capable of creating scalable solutions that drive measurable business outcomes.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve

BASIC QUALIFICATIONS

- 5+ years of experience developing and implementing business value frameworks or maturity models
- Experience in measuring and tracking business outcomes for enterprise technology initiatives
- Demonstrated experience creating scalable enablement content and value realization toolkits
- Track record of working with enterprise customers to define and measure business value
- Proven ability to develop and maintain relationships with senior stakeholders

PREFERRED QUALIFICATIONS

- Strong presentation and storytelling skills with ability to communicate complex concepts
- Bachelor's degree in Business Administration, Economics, Computer Science, or related field; MBA preferred
- Experience with cloud technology adoption and value realization patterns
- Experience working with partners to drive customer outcomes
- Experience with value stream mapping and customer journey optimization
- 7+ years of experience in customer success, business value consulting, or strategic advisory roles
- Experience working in a global, matrix organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.