Sr. Creative Operations Mgr, North America Stores

Senior • On-site

$112,800 - $186,500/yr

Seattle, WA , +2

DESCRIPTION

The Amazon North America Stores Creative (NASC) Ops team is responsible for delivering bold, performance-driven creative that elevate standards by leveraging innovation, operational excellence, and technology to our customers. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and exceeding our marketing goals.

We are looking for an analytical, strategic, and experienced Sr. Creative Operations Mgr to join our NASC Ops team. You will be responsible for leading creative budgeting, overseeing supplier & agency relationships, managing contingent workers, reporting key metrics, and optimizing tools & technology integration. You will be partnering with Resourcing Management, Project Management, Tools & System Management and Creative Production Lead to optimize the environment for creative teams to thrive and exceed marketing goals. The ideal candidate will demonstrate ownership, have the highest standard, have excellent communication skills, strong bias for action, have a collaborative spirit, backbone, high capability to think big and capacity to navigate ambiguity.

Key job responsibilities
* Lead creative financial budget development, implementation and management, which include annual planning, monthly & quarterly reviews, cost analysis, and tracking spending
* Prepare and present budget reports to finance and senior management
* Establish KPIs that measure progress towards organizational goals
* Work closely with creative teams, creative project managers, producers, operations manager, marketing partners, senior management and tool manager to collaborate on budget activities, roadmap, prioritization (above the line/below the line), project tiers, resource optimization, as well as strategic initiatives (e.g., AI & Automation)
* Lead partnership with creative agencies, internal global studio, and contingent workers suppliers. Work closely with Procurement team to conduct rate reviews and onboard new agencies
* High-level oversee of contingent workers workflows, classifications, resource model, frameworks and utilization.
* Synthesize creative financial, resourcing data and metrics to support staffing planning needs and business strategy
* Oversee creative and project management tools such as DAM, Airtable, Smartsheet, and Figma with partnership from Tools Operational Manager, ensuring continuous optimization
* Lead and/or support initiatives to establish & optimize mechanisms, audit inefficiencies, ensuring continuous improvements on tools, budgeting, and creative workflows
* Drive adoption of initiatives or new/updated processes with focus on clear communication, targeted training, and ongoing support.

About the team
The Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and exceeding our marketing goals.

BASIC QUALIFICATIONS

- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Bachelors Degree

PREFERRED QUALIFICATIONS

- MBA
- High proficiency in financial budget management for a marketing, creative team or creative agency

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.