Senior TPM - Supply Chain Tech, Device Postponement Operations

Senior • On-site

$133,900 - $231,400/yr

Sunnyvale, CA

DESCRIPTION

At Amazon Devices, we're constantly looking for ways to improve our supply chain systems and how we get our products to our customers. Amazon’s Device Postponement Operation (DPO) manages a complete supply chain (from raw material procurement to assembly to finished goods delivery) waiting until the product is in the sales region before determining its final configuration. The information technology and processes required to manage supply chain postponement are highly specialized, respond quickly to demand changes, and leverage AI extensively.

We are looking for a dynamic, driven, organized, analytical and creative Technical Program Manager to join our team. This role requires an innovative thinker and a detail oriented, execution leader to drive supply chain system innovations across Amazon internal teams and external partners.

A qualified candidate will have a background and experience managing large, complex, supply chain technology initiatives that deliver critical solutions across multiple teams and/or across organizations. The candidate will understand risks caused by technical complexity. The candidate will have experience supporting supply chain processes including: demand and supply forecasting, production and material planning, material procurement, manufacturing execution, automation control, and logistics planning and execution. The candidate will have experience with transaction systems (e.g., APS/ERP/MRP/TMS/WMS/MES), automation control systems (e.g., PLC), descriptive analytics (e.g., supply metric dashboards), predictive analytics systems (e.g., machine learning forecast models), and prescriptive analytics systems (e.g., supply network optimizer, allocation optimizer). They will have experience writing technical requirements, managing software development across multiple teams, developing and implementing standard test methods, troubleshooting and resolving technical issues in the field.

Key job responsibilities
- Owning, managing, and enhancing a complex supply chain, information technology program that integrates multiple, sub-systems, including Amazon and external partner systems.
- Resolving information technology issues relating to on-going operations.
- Meeting/exceeding measurable improvements in operations speed, efficiency, agility, and customer experience
- Driving simplification and efficiency in existing engineering architectures to unblock innovation and speed of delivery.
- Driving alignment across stakeholder teams with conflicting goals, communicating ideas effectively (both verbally and in writing) to a wide range of audiences including VPs, Directors, Managers, and Engineers.
- Escalating and mitigating potential risks arising from changes to dependent systems and processes.
- Staying close to the ongoing operations and quickly identifying the best technical solutions that can solve problems for DPO, Amazon, and our customers.
- Maintaining close communication with Engineering teams to ensure effective team collaboration.
- Collaborating with suppliers, providing design feedback and recommendations for systems they own which impact DPO.
- Working independently and dealing with ambiguous environment.

A day in the life
In this role, you will own a large, supply chain, information technology program that integrates multiple, complex, sub-systems. You will manage the lifecycle of complex, cross-functional technology initiatives, unblock teams and increase the speed of delivery, negotiate for resources and priorities, escalate effectively, find a path forward in difficult situations, make trade-offs between short-term needs vs. long-term needs. You will have high ownership of your work, as proven by a record of driving projects and strategic initiatives to their completion independently.

About the team
At Amazon Devices, we're constantly looking for ways to improve customer experience and how we get our products to our customers. Amazon’s Device Postponement Operation (DPO) imports devices in bulk packaging to the U.S. and other regions with large customer populations. DPO performs final configurations, in region, based on current demand, and then packs out the final product leveraging highly automated processes. DPO ensures customers get what they want, when they want it. DPO currently services the U.S. market and in the process of expanding globally.

BASIC QUALIFICATIONS

- Bachelor's degree in engineering, computer science or equivalent
- 5+ years of technical product or program management experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years supply chain systems implementation experience including transaction systems (e.g., APS/ERP/MRP/TMS/WMS/MES) and automation control systems (e.g., PLC).
- Experience implementing systematic methods to identify, analyze, and prioritize potential failures within a system such as Process Failure Mode and Effects Analysis (PFMEA)

PREFERRED QUALIFICATIONS

- Experience in software development
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience managing business intelligence (BI) engineers and the descriptive analytics systems they develop using BI tools (e.g., Quicksite, Tableau).
- Experience managing operations research scientists and the predictive/prescriptive analytics systems they develop using machine learning tools (e.g., Python, scikit-learn, TensorFlow, Pandas) and optimization solvers (e.g., Xpress, Gurobi, CPLEX).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.