Program Manager, DaS Finance-Ops&ProductDev

Mid • On-site

$66,800 - $142,800/yr

Sunnyvale, CA

DESCRIPTION

The Alexa Orchestration & FAA (Fire TV, Advertising & Appstore) orgs are looking to hire a Program Manager (PM) to lead workplace planning and location strategy. This role will support the space program that will continue to meet employee needs and foster an environment enhancing team collaboration. This leader will partner with the Devices Strategic Planning Team, org leaders, and Amazon Global Real Estate and Facilities (GREF) to create a forward-thinking strategy around space usage, plan for growth, and develop innovative ideas for the team as it relates to the work environment, productivity, and employee experience. The PM will also closely partner with the Finance, HR, and recruiting Teams regarding headcount forecasting and analytics to drive strategic projects and build a program that achieves optimal planning/operations processes and delivers a best-in-class employee experience within a dynamic Devices organization including model and design infrastructure buildout projects with future global rollout and constraints in mind.

Ideal candidate must be independent, customer-focused, extremely detail oriented, responsive, and able to succeed within a collaborative environment. Seeking candidate who thrives in the face of ambiguity and uncertainty and flexibly pivots upon receipt of new information.

Key job responsibilities
• Develop a structured program that defines the workspace requirements ; intaking strategic initiatives to improve employee engagement, retention and operational success
• Partner with Workplace Strategy team and Global Real Estate and Facilities (GREF) to understand supply/demand analysis, occupancy planning, space planning across Amazon and participate in company-wide projects and initiatives as appropriate
• Manage key relationships with business unit leads.. Advocate on behalf of Alexa Orchestration & FAA teams to enact desired changes, using data to drive decision-making
• Collaborate with cross-functional teams including Finance, People Experience Team (PXT), GREF, Design & Build, and Environmental Health & Safety (EHS)
• Coordinate with Finance and Recruiting partners to analyze headcount data and forecast demand. Assist with troubleshooting and problem-solving headcount discrepancies
• Establish, enhance, track, and report on metrics
• Negotiate best capacity stack plans taking into consideration adjacency requirements and managing trade-offs between employee experience and cost effectiveness
• Understand current Amazon internal systems capabilities and limitations, including Facilities Management (FM) Systems, Quicksight, Brady, HR Data Mart, inside.amazon.com, PeopleSoft and SIM Ticketing
• Create and maintain accurate floor maps using internal and external design systems
• Proactively monitor and update SIM Tickets ensuring updates are communicated or escalated as appropriate
• Create visibility around process gaps and communicate improvement recommendations
• Identify and resolve issues and conflicts within and between various project stakeholders

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- Basic understanding of corporate facility management and/or Head Count (HC) planning

PREFERRED QUALIFICATIONS

- 2+ years of driving end to end delivery, and communicating results to senior leadership experience
- 2+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.