Program Manager II, (Alpha/Beta Testing), Ring Insights

Mid • On-site

$66,800 - $142,800/yr

Hawthorne, CA

DESCRIPTION

Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.

Key job responsibilities

Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
Ability to take action and ownership of situations with minimal guidance.
Monitor backend metrics for programs assigned.
Correlate backend metrics with tester feedback to identify trends.
Manage multiple project/programs simultaneously.
Create test plans for Alpha, Beta, and Delta Programs.
Create test cases with the Product Managers for the users to go through during the testing phase.
Create end of week reports for stakeholder for all assigned programs.
Attend weekly business reviews to review programs assigned with leadership.
Work with the logistics team to ship product for assigned programs.

About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.

Key job responsibilities
* Drive simultaneous Alpha and Beta testing programs encompassing hardware, firmware, software, and mobile applications
* Collaborate with Product Management to gain deep product knowledge and create targeted test scenarios and user feedback surveys
* Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas
* Monitor and optimize worldwide tester engagement while ensuring consistent device connectivity and participation across all regions
* Generate data-driven insights by analyzing survey results, user feedback, issue patterns, and feature suggestions to measure against product metrics and KPIs
* Synthesize historical product data and customer service trends with current program feedback to identify patterns, implement solutions, and proactively prevent recurring issues
* Perform comprehensive QA validation of pre-release firmware and app builds, conducting thorough internal testing before deploying new hardware or features to testers
* Coordinate seamlessly with worldwide stakeholders and cross-functional teams across multiple time zones
* Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations
* Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer
* Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch

A day in the life
Your day kicks off by attending a stand-up with your global team, presenting updates on tester engagement, device performance, and program milestones. In the morning, you dive into the planning phase of a new trial, refining objectives and timelines while collaborating with Product Management to establish success metrics. You update the risk mitigation strategy in response to recent feedback. After lunch, you shift to execution mode. You coordinate with the logistics team on the latest hardware distribution schedule and work with developers to address an emerging issue in the test app deployment. You then lead a cross-functional meeting to ensure alignment between Product and Technical Program Management teams. In the afternoon, you focus on monitoring and driving ongoing trials. You analyze device performance data through Tableau dashboards, track engagement metrics, and review the latest survey results. You identify a potential risk and quickly adjust resource allocation to mitigate it. Before wrapping up, you update project timelines in Jira, ensuring all stakeholders have visibility into the latest progress. You also refine the program documentation in Confluence, maintaining a clear audit trail of decisions and changes. Throughout the day, you've balanced strategic thinking with hands-on problem-solving, adapting to changing requirements while keeping a keen eye on quality standards and compliance requirements. Your ability to navigate the dynamic nature of research initiatives while applying structured program management methodologies has been key to driving the project forward. As you log off, you feel satisfied knowing that your efforts are directly contributing to informed product development decisions that will shape the future of Ring's offerings.

About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

PREFERRED QUALIFICATIONS

- 3+ years of driving process improvements experience
- PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.