June 2, 2025

System Development Engineer, Customer Experience and Business Trends

Mid • On-site

$116,300 - $201,200/yr

Seattle, WA , +1

DESCRIPTION

Amazon's Customer Experience and Business Trends (CXBT) organization is looking for a System Development Engineer to drive innovation, redefine and build solutions to discover customer insights. Our team is dedicated to improving Amazon’s technical products through evaluating the end-to-end customer experience. Our team’s mission is to constantly challenge the status quo and drive innovation to improve customer experience. We are building services to capture customer insights from a wide array of inputs.

As a System Development Engineer, you will design and implement sophisticated evaluation frameworks to assess Amazon's services across various dimensions including CX, performance, scalability, and reliability. You will build automated testing systems using AWS technologies to capture detailed metrics and generate actionable insights. This role requires expertise in distributed systems, cloud architecture, and performance engineering.

The ideal candidate will be deeply analytical, possess strong technical problem-solving skills, and have a passion for understanding and designing complex systems. You should be comfortable working with ambiguity, have excellent attention to detail, and thrive in a fast-paced environment. Given the strategic nature of our work, you will need to effectively communicate technical findings to both engineering teams and senior leadership.

You will collaborate closely with product teams across Amazon, often providing critical feedback that shapes product development decisions. This position offers unique visibility into Amazon's technical ecosystem and the opportunity to directly impact the evolution of our services.

Key job responsibilities
- Design and build infrastructure and automation to execute evaluations across Amazon services
- Own end-to-end lifecycle from scoping, to execution, to delivery of findings and recommendations to Amazon leadership
- Work with stakeholders across service teams to define customer-critical metrics
- Analyze results and create recommendations that directly impact Amazon service improvements
- Collaborate with multiple teams to continuously raise the bar on CX for Amazon services

A day in the life
You will be working with a unique team that works across multiple Amazon services. You will build automation and be responsible for infrastructure required to study, explore, and improve the CX of these services. Your great detective skills will be exercised on a daily basis to dive deep into details and generate insights. You should be comfortable collaborating in a fast-paced and uncertain environment, and contributing to innovative solutions, while demonstrating leadership. You should also be comfortable collaborating regularly and making recommendations with multiple levels of the team from development engineers to service team leadership. You achieve this by regularly working with multiple PEs and PMs across different services. You are a true owner and will operate at all levels, diving deep into the details while providing strategic inputs for the product.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Software Developers, Product Managers, Scientists, Solutions Architects, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

- 2+ years of non-internship professional software development experience
- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

PREFERRED QUALIFICATIONS

- Bachelor's degree in computer science or equivalent
- Experience utilizing AWS cloud solutions in a DevOps environment
- Experience with CI/CD pipelines build processes
- Experience working in an Agile environment using the Scrum methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.