Sr. Product Manager- Tech, Sales Abuse Prevention

Senior • On-site

$136,100 - $235,200/yr

Tempe, AZ , +2

DESCRIPTION

The Selling Partner Trust and Store Integrity (TSI) team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, and are capable of breaking down and solving complex problems. The Sales Abuse Prevention team, within TSI, designs and implements policies, tools and technology innovations to protect customers from attempts to boost sales through unfair and illegitimate business practices.

We are looking for a experienced product leader to manage critical and high impact projects. The ideal candidate should be passionate about helping us ensure that customers have a trustworthy buying experience and that brand owners and selling partners using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and selling partners but will help maintain the health of Amazon’s catalog and product listings ecosystem.

The product leader in this role will lead strategy and execution spanning multiple verticals and abuse vectors within the sales abuse prevention team while focusing on preventing abuse, measuring abuse, detecting and investigating abuse, and finally, streamlining the enforcement and appeals mechanisms. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We also empower other Amazon teams that similar needs to benefit from our expertise and services.

As the Sr. PMT over this space, you’ll partner with our team of engineers, user experience designers, research scientists, data scientists, and business intelligence engineers to help drive the best ASIN selection in our store.

Successful candidates will have a keen ability to distill insights from customer research, and form an experimentation plan to address pain points uncovered through anecdote and in-depth data analysis. They will be able to translate these insights into testable experiments to address unmet needs, or improve a particular shopping outcome. You'll thrive in an environment with lots of opportunity to invent new approaches, while moving fast and learning from prior experiments.

Key job responsibilities
*Define the multi-year vision for the space
* Build and manage high quality product roadmaps based on your vision and strategy
* Work backwards to determine what the initial building blocks to achieve that vision will be
* Work with key business stakeholders, engineering partner teams TSI to build out requirements for the different phases
* Work with our in-house engineering team to build and innovate in the space
* Manage prioritization and trade-offs for speed to launch, performance, and features
* Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership
* Creating program metrics, track progress and manage through obstacles to achieve your objectives.

About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Master's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.