Customer Solutions Engineer, gTech Ads, gTech

Mid • On-site

$97,500 - $140,000/yr

Chicago, IL , +1

Minimum qualifications:

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

Experience with big data platforms and large volume data analytics.
Experience in the online advertising industry.
Ability to construct complex yet efficient SQL queries.
Ability to work on their own and manage multiple projects simultaneously.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Solutions Engineering team is responsible for developing innovative, cutting-edge solutions to the business problems faced by the world’s largest advertisers. We work as a critical technical partner with our sales teams where your coding abilities, communication skills, desire to solve complex problems, passion for scale and big data, and business acumen will all be leveraged to answer questions most don’t even know to ask. Your solutions will take many forms, from prototypes and demos to education - all with the technology resources of Google to back it up.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Lead end-to-end technical implementations, provide technical guidance and share best practices to achieve advertiser business goals.
Work with Sales to identify business opportunities leveraging Google Marketing Platform solutions supported by the team.
Collect requirements, create design plans and implement complex, cross-product customized solutions with customers.
Manage technical relationships with a select client portfolio.

Google

Google LLC started as a PhD project by Larry Page and Sergey Brin in 1998 at Stanford University. Google LLC has blossomed into a behemoth of the tech world. With its mission to organize the world's information and make it universally accessible and useful, Google’s search engine is its crown jewel. Online advertising, via AdWords and AdSense, forms the backbone of its financial success. Beyond search, Google has ventured into cloud computing, hardware, and software development. The innovative PageRank algorithm revolutionized search engine technology, and surviving the dot-com bubble burst and going public in 2004 spurred its meteoric growth. Acquiring YouTube stands as a testament to Google’s strategic expansion.