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🏢 Summary: Mid-level Testing Analyst role focused on supporting User Acceptance Testing and ensuring software quality through test design, execution, defect management, and collaboration within the SDLC. The position involves analyzing requirements, identifying discrepancies, and validating applications against business and quality standards. The role requires independent problem-solving and adherence to QA processes and compliance standards. 🗂️ Requirements: 2-4 years of software testing experience, Experience with requirement reviews and discrepancy identification, Understanding of QA within SDLC, Knowledge of QA methodologies, Ability to define, design and execute test cases, Experience in defect logging and retesting, Basic knowledge of relational databases, Experience with testing support applications, Analytical skills, Ability to work independently 📃 Skills: UAT, SDLC, QA, SQL, Databases, TestCases, DefectTracking, QualityControl, TestPlanning, TestScripts 🏢 Description: The Testing Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Deals with most problems independently and has some latitude to solve complex problems. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: Supports User Acceptance Testing (UAT) initiatives and the rollout of products into production. Collaborates with project managers and users to design and implement application testing strategies and plans. Creates, executes, and documents test scripts based on application requirements to ensure quality standards. Logs defects, retests software corrections to ensure resolution, and interfaces with development teams for clarification. Conducts quality control tests and analysis to verify that applications meet or exceed specified standards and end-user requirements. Contributes to the development of comprehensive test plans and documents the evolution of test cases for future use. Makes evaluative judgments based on factual analysis to resolve problems by applying technical experience and guided by precedents. Assesses risk in business decisions, ensuring compliance with all applicable laws, regulations, and company policies. Qualifications: 2-4 years relevant testing experience preferred Experience in requirement reviews & able to identify, communicate and document discrepancies. Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies Basic knowledge of relationship data bases. Knowledge of applications supporting the testing process Demonstrated analytical skills & ability to work independently on assigned tasks Consistently demonstrates clear and concise written and verbal communication skills QA Experience in defining, designing & executing test cases Good understanding of Quality Processes What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Technology Quality ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 90 440,00 zł - 142 960,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Mid-level Applications Support Analyst role focused on end-to-end technical and business support for financial applications, ensuring stability, issue resolution, and smooth release management. The position involves acting as a liaison between business users and technology teams, driving system improvements, and supporting risk and compliance standards. The role contributes directly to operational resilience and application reliability within a financial services environment. 🗂️ Requirements: 2-5 years experience in application support or similar role, Knowledge of application support procedures and concepts, Experience with problem and issue tracking tools, Ability to analyze complex issues using multiple data sources, Basic understanding of financial markets and products, Experience participating in application release lifecycle activities, Ability to assess risk and ensure regulatory compliance, Bachelor’s degree or equivalent experience 📃 Skills: ApplicationSupport, ReleaseManagement, IncidentManagement, ProblemManagement, DataAnalysis, RiskManagement, Compliance, FinancialMarkets, Testing, Documentation 🏢 Description: The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Provides End-to-End Application Support: Offers technical and business support for Citi applications, managing user issues from initial query through to long-term remediation with technology partners. Acts as a Central Liaison: Serves as a critical communication bridge between business users (including traders), internal technology groups, and external vendors to ensure alignment and resolve issues. Manages Application Release Cycle: Actively participates in the full application release lifecycle, including testing, production deployment, and post-release validation to ensure seamless transitions. Drives Proactive System Improvements: Analyzes applications to identify risks, vulnerabilities, and security issues, and collaborates with development teams to prioritize bug fixes and enhance stability. Owns Strategic Support Projects: Takes ownership of key support-driven projects focused on improving application stability, efficiency, and overall effectiveness. Upholds Risk Management and Compliance: Assesses risk in all business decisions, ensuring strict compliance with laws, regulations, and company policy to safeguard the firm, its clients, and its assets. Serves as a Subject Matter Expert (SME): Acts as a go-to expert on the applications for senior stakeholders and other team members, providing guidance and sharing in-depth knowledge. Ensures Operational Resilience: Contributes to business continuity by participating in disaster recovery tests and developing and maintaining comprehensive technical support documentation. Qualifications: Experience: 2-5 years of relevant experience in a similar role. Technical Foundation: Basic knowledge of application support procedures, concepts, and experience with problem/issue tracking tools. Financial Acumen: A basic understanding of financial markets, products, and the business's technology strategy. Communication Skills: Strong communication, customer service, and diplomacy skills to effectively persuade, influence, and exchange information with stakeholders. Analytical Skills: The ability to evaluate complex situations using multiple sources of information to make judgments and solve problems. Process Improvement Interest: Experience or a demonstrated interest in participating in process improvements and the standardization of procedures. Teamwork and Organization: A good team player with the ability to plan and organize their workload and effectively share information with others. Education: Bachelor’s/University degree or equivalent experience. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Risk Management role focused on overseeing general liability and property claims while managing and optimizing the RMIS system for real estate assets. The position combines claims adjudication, TPA performance management, compliance oversight, and cross-functional collaboration with IT, legal, and operations teams. It also includes reporting, risk transfer assessment, and system administration responsibilities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field, Minimum 7 years of experience in a claims-heavy organization, Minimum 4 years of litigated claims experience or experience as Claims Supervisor at TPA, carrier or broker, Experience with commercial real estate, construction, general liability litigation and property claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency with RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: RMIS, Riskonnect, RIMIS, Excel, Claims, Insurance, Litigation, Reporting, Compliance 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and includes general risk management support such as generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, reviewing contract language, and supporting departmental needs (40%). ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring alignment with company requirements and industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee evaluation, investigation, and adjudication of complex claims related to commercial general liability and property. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance by establishing metrics, conducting evaluations, identifying areas for improvement, and implementing corrective measures. Provide ongoing training to the Operations team. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. Foster a customer-centric approach emphasizing prompt and accurate FNOL, coverage issue resolution, claim investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to senior leadership. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team with various tasks and provide coverage for team members as needed. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as a Claims Supervisor at a TPA, insurance carrier, or broker, with focus on commercial real estate organizations or construction, general liability litigation, and property. Strong knowledge of claims handling processes, insurance industry regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs is highly desirable. Relevant professional certifications (e.g., AIC, CPCU) are a plus. Proven experience with advanced Excel functions and data management. WHAT IS OFFERED: Competitive compensation. Comprehensive benefits including medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Comprehensive paid time off including vacation, holidays, sick time, and bereavement leave. Volunteer time off and paid parental leave. Ongoing professional development programs. Wellness program with incentives.

🏢 Summary: Risk Management professional supporting real estate operations with a focus on general liability claims oversight and RMIS system management. The role combines complex claims adjudication, TPA performance management, compliance oversight, and cross-functional collaboration. It requires strong experience in litigated claims, claims systems, and data analysis within commercial real estate or construction environments. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field (or equivalent experience), Minimum 7 years of experience in claims-heavy environment, Minimum 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Litigation, Insurance, Compliance, Reporting, Data 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and provides general risk management support (40%), including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, and reviewing contract language. ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and aligns with industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee the evaluation, investigation, and adjudication of complex claims, including commercial general liability and property claims. Provide guidance to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance by establishing metrics, conducting evaluations, identifying improvement areas, and implementing corrective measures. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting and adherence to claims handling protocols. Promote prompt and accurate FNOL, thorough investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize performance and provide insights to the SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team on various tasks and provide coverage for team members as needed. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including at least 4 years of litigated claims experience, or experience as a claims supervisor at a TPA, insurance carrier, or broker. Experience within commercial real estate organizations or construction, general liability litigation, and property claims. Strong knowledge of claims handling processes, insurance regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs highly desirable. Relevant certifications such as AIC or CPCU are a plus. Advanced Excel skills and data management experience. WHAT CIM OFFERS: Competitive compensation package. Comprehensive medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Paid time off including vacation, holidays, sick time, and bereavement leave. Volunteer time off and Paid Parental Leave. Ongoing professional development programs. Wellness program with incentives. Actual base salary is determined by factors including geography, experience, and budget.

🏢 Summary: Risk Management role supporting real estate operations with primary focus on general liability claims oversight and RMIS system management, including collaboration with TPAs and IT. The position involves adjudicating complex commercial and property claims, ensuring regulatory compliance, optimizing claims processes, and providing reporting and risk transfer support. The role also contributes to contract review, insurance documentation, and cross-functional risk advisory activities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field, Minimum 7 years of experience in a claims-heavy organization, Minimum 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Insurance, Litigation, Compliance, Reporting, DataManagement 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and also provides general risk management support, including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, reviewing contract language, and supporting departmental needs (40%). ESSENTIAL FUNCTIONS: - Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and aligns with industry best practices. - Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. - Oversee evaluation, investigation, and adjudication of complex claims related to commercial, general liability, and property. Provide guidance to adjusters and defense attorneys in claim resolution and settlement strategies. - Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. - Prepare and provide claim data for monthly and quarterly reports. - Monitor TPA performance, establish performance metrics, conduct evaluations, identify improvement areas, implement corrective measures, and provide ongoing training to Operations team. - Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. - Promote prompt and accurate FNOL, coverage analysis, claim investigations, timely litigation response, and effective communication. - Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: - Support Risk Management team on various tasks and provide coverage during team member absences. EDUCATION/EXPERIENCE REQUIREMENTS: - Bachelor’s degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). - Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as claims supervisor at a TPA, insurance carrier, or broker. - Experience with commercial real estate organizations or construction, general liability litigation, and property claims. - Strong knowledge of claims handling processes, insurance industry regulations, and best practices. - Experience managing claims systems (preferably Riskonnect). - Proficiency in RIMIS software and related tools. - Experience working with TPAs highly desirable. - Relevant certifications (AIC, CPCU) are a plus. - Advanced Excel and data management skills. BENEFITS: - Competitive compensation plan. - Medical, dental, and vision plans. - Health Savings Account with employer contribution. - Company-paid life and disability insurance. - 401(k) plan with company match. - Comprehensive paid time off including vacation, holidays, sick time, and bereavement leave. - Volunteer time off. - Paid parental leave. - Professional development programs. - Wellness program.

🏢 Summary: Senior Risk Management role focused on overseeing general liability and property claims while managing and optimizing the RMIS system. The position supports real estate operations through claims adjudication, TPA oversight, risk transfer, compliance, and cross-functional collaboration. It combines technical claims expertise with system management and reporting responsibilities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field (or equivalent experience), Minimum 7 years of experience in claims-heavy environment, At least 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier, or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Experience working with TPAs, Advanced Excel skills 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Litigation, Insurance, Reporting 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and provides general risk management support (40%), including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, and reviewing contract language. ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee evaluation, investigation, and adjudication of complex claims, including commercial general liability and property claims. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance, establish performance metrics, conduct evaluations, and implement corrective measures. Provide ongoing training to improve effectiveness and efficiency. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. Promote prompt and accurate FNOL, coverage analysis, claim investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to the SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team on various tasks and provide coverage during team member absences. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as a claims supervisor at a TPA, insurance carrier, or broker, with a focus on commercial real estate or construction, general liability litigation, and property. Strong knowledge of claims handling processes, insurance regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs is highly desirable. Relevant professional certifications (e.g., AIC, CPCU) are a plus. KNOWLEDGE, SKILLS AND ABILITIES: Proven experience with advanced Excel functions and data management. Ability to work independently and manage time effectively. Exceptional organizational skills and proactive mindset. WHAT CIM OFFERS: Competitive compensation package including eligibility for bonus pay. Comprehensive medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Paid time off including vacation, 10 designated holidays, sick time, and bereavement leave. Up to 16 hours of volunteer time off. Up to 16 weeks of Paid Parental Leave. Ongoing professional development programs. Wellness program with monthly and quarterly prizes. Actual base salary considers factors such as geography, job-related knowledge, experience, and budget. The anticipated base salary range for this position in New York, NY is $100,000 - $125,000.

🏢 Summary: Senior Testing Analyst role focused on leading and executing User Acceptance Testing and quality assurance activities within complex financial systems, including trading platforms. The position involves designing test strategies, coordinating testers, managing defects, and ensuring applications meet business and technical requirements within the SDLC. It combines hands-on testing with mentorship and stakeholder collaboration in a global IT environment. 🗂️ Requirements: Proven experience in software testing, Experience with User Acceptance Testing (UAT), Knowledge of Software Development Lifecycle (SDLC), Knowledge of Quality Assurance methodologies, Knowledge of operating systems, programming languages and database tools, Experience with defect tracking and change management processes, Experience with automated regression testing tools, Experience testing trading platforms or similar systems, Ability to design test plans, test cases and test scripts, Ability to perform root cause analysis, Ability to coordinate testing activities within projects 📃 Skills: UAT, SDLC, QA, SQL, Regression, DefectTracking, ChangeManagement, TradingPlatforms, Automation, Databases, OperatingSystems 🏢 Description: Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Job Title Testing Senior Analyst Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in testing, problem solving and knowledge of the Software Development Lifecycle. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Testing Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. What you’ll do Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Tests and analyzes a broad range of systems and applications to ensure they meet or exceed specified standards and end-user requirements. Work closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts. Works complex testing assignments. Executes test scripts according to application requirements documentation. Identifies defects and recommends appropriate course of action; performs root cause analyses. Coordinates multiple testers and testing activities within a project. Retests after corrections are made to ensure problems are resolved. Documents, evaluates and researches test results for future replication. Identifies, recommends and implements process improvements to enhance testing strategies. Analyzes requirements and design aspects of projects. Interfaces with client leads and development teams. Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas. Requires in-depth understanding of how own area integrates within IT testing and has basic commercial awareness. Makes evaluative judgments based on analysis of factual information in complicated and novel situations. Participate in test strategy meetings, Requires sound and comprehensive communication and diplomacy skills to exchange complex information. Provide metrics related to the cost, effort, and milestones of Quality activities on a project level Acts as advisor and mentor for junior members of the team. Regularly assumes informal/formal leadership role within teams. What we’ll need from you Testing experience Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC Knowledge of relevant operating systems, languages and database tools Knowledge of defect tracking systems and processes; including change management Knowledge of automated regression testing tools. Experience of testing trading platforms or similar software. Ability to work under pressure during tight dead lines Requires methodical approach to testing and problem solving. Requires theoretical and analytical skills, with demonstrated ability in planning and operations Excellent communication and stakeholder management skills with a proactive attitude, always seeking opportunities to add value Specific software languages will be dependent of area of business What we can offer you By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.