March 28, 2025

Manager, Engineering Program Management - Strategic Data Solutions

Mid • On-site

Austin, TX

Summary

Posted:
Weekly Hours: 40
Role Number:200595579
Apple's Strategic Data Solutions team is seeking an experienced manager to lead technical programs and engineering project managers. Do you enjoy understanding the big picture and diving into technical details? Does regularly adapting your communication styles to partner better on business perspectives, engineering pipelines and fraud logic sound fun? This role provides an opportunity to exercise interpersonal, organizational, technical, analytical and leadership skills. In this role, you will help create and drive strategic roadmaps and coordinate quick tactical responses. You will manage a team of engineering project managers that will support the mission across all programs within AMP. Our aim is to address digital fraud without sacrificing customer experience. Given the adversarial nature of fraud, we are constantly challenged to innovate together, drawing from diverse perspectives as we design and build new solutions. You will acquire a deep understanding of physical fraud methods, our service strategies and systems, so that you can support and influence innovation. Come join our skilled team of program and project managers, machine learning engineers, software engineers, TFAs and domain knowledge experts to build solutions that improve security, mitigate fraud, and optimize efficiency across Appleʼs warranty landscape.

Description

• Lead and grow a team of highly skilled program managers and engineering project managers. Providing guidance, mentorship and support • Recognize, attract and develop talent • Support our operations—managing business critical metrics by partnering closely with machine learning engineers • Get into the details on analytical projects and critical metrics. Expert ability to dive deep with the team to solve complex challenges • Help machine learning engineers, software engineers, and TFAs prioritize work in alignment with urgent operational responses as well as long-term roadmap vision to balance impact, cost, resourcing, timeline and risk • Build partnerships with key business and engineering leaders across multiple teams • Continually identify and drive opportunities for process improvement • Drives intra- and cross-team projects from inception through release and monitoring

Minimum Qualifications

  • Bachelor's degree in any analytical, quantitative or technical field (engineering, math, computer science, finance or similar), or equivalent experience
  • 5+ years of management experience
  • Experience organizing and leading cross-functional technical projects (clarifying requirements, resolving conflicts, defining roadmap, driving progress)
  • Demonstrable ability to think broadly about business, customer and system impact
  • Ability to learn and provide in-depth evaluations of complex engineering and analytic issues
  • Skilled at using data to present, advocate for and prioritize among solutions
  • Experience motivating and empowering others to do their best work

Preferred Qualifications

  • Previous experience with engineering, data analysis, machine learning or fraud detection/response would be beneficial
  • The ideal candidate is inquisitive and has a desire for continued self-improvement and development of new skills
  • Eager to take on leadership and people management responsibilities

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.