March 25, 2025

Business Analyst II , Ring Experience and Services (RESBI)

Mid • On-site

$66,900 - $143,100/yr

Hawthorne, CA

DESCRIPTION

Ring Experience and Subscriptions team is responsible for managing and building out the Ring Protect service and technology which powers our subscription platform and supports new product initiatives. As the Business Analyst, your focus will be on supporting our business strategy by quantifying customer engagement with product features, measuring product performance, and assessing the success of new product launches.
You will define core metrics and KPIs, build analyses that uncover actionable insights and tell a story, and create operational dashboards to be used by a variety of stakeholders. The position interfaces with stakeholders ranging from product managers, project managers, software, and data engineers. This role is instrumental in helping to ensure tracking of KPIs and related metrics in Ring's expanding suite of security services.

Key job responsibilities
• Ownership of core security product metrics, ETLs, reports, and dashboards, with an emphasis on understanding trends, and identifying areas of growth and improvement.
• Supporting product teams through both structured and ad-hoc analytics that ensure proper operational performance of Ring's security offerings.
• Drive operational improvements by leveraging platform data to understand performance issues, risks, and areas of opportunity.
• Innovating how we track and report on the performance of new product initiatives and programs.
• Evaluating new markets and customer segments for Ring's subscription service.
Internal job description
• Bachelor's Degree in Data Analytics, Information Systems, Data Science, Business, Economics, Computer Science, or similar field. • 3+ years' prior experience and full proficiency with advanced SQL techniques and querying large data sets, along with an understanding of data warehouse systems, event streams, and data models. • 3+ years in-depth experience creating clear reports in data visualization tools such as Tableau, Looker, or others. • Prior experience with subscription and customer lifecycle metrics.
Preferred qualifications
• Master's Degree in Computer Science, Business Analytics, Marketing Analytics , Information Systems, MBA, or similar degree. • Track record of distilling complex problems into their underlying components, validating hypotheses and delivering actionable data-driven insights. • Structured thinking, ability to self-manage, and advanced problem-solving skills along with strong business acumen. Familiarity with a subscription business model and exposure to subscription-related metrics is a big plus

About the team
The Ring Experience and Subscriptions (RES) team is responsible for providing cross-company analytics solutions (reporting and platforms) that facilitates data driven decision making. The RES team operates across Subscription and Ring App Experience business pillars. The RES consists of Business Analysts, BIEs, and Data Scientists. We provide daily reporting and analytics for WBRs, MBRs, QBRs, and Product Launches across Ring organization.

BASIC QUALIFICATIONS

- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS

- 3+ years of business analyst, data analyst or similar role experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.