January 17, 2025
Business Analyst, Special Projects & Investigations
Mid • On-site
$106,400 - $185,000/yr
Tempe, AZ , +2
DESCRIPTION
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Business Analyst to own a metrics based program partnering with teams across the company to design, build, and maintain processes focused around identifying trends within data pointing to increased risk or anomalies. You will deep dive large data sets to identify trends which point to high risk populations. You will work with a wide range of global cross-functional teams to understand their risk use cases, partner with technology and science teams to build scalable risk detection systems, and develop new risk mitigation actions while executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
• Produce written recommendations and insights for key stakeholders that will help shape effective strategies.
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
• Simplify and automate reporting, audits, and other data activities; build solutions to have maximum scale and self-service ability by stakeholders.
• Solve complex and broad business problems with analytically derived solutions, applying appropriate analytical best practices.
• Develop programs, methodologies, and reports for analyzing and presenting data.
• Deep Dive data problems and offer scalable solutions.
• Effectively collaborate in a fast-paced environment with multiple teams in a large organization.
A day in the life
This role is focused on analyzing large sets of data to identify trends that deviate away from normal behavior to identify areas where quick action can be taken and/or flag to program teams to fix. Each day is different as new behaviors and trends are constantly discovered. You will regularly partner with investigation and data experts to finetune anomaly detection mechanisms and reporting of key actions and trends. You will coordinate with internal partner teams to understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be part of the process to drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.
About the team
Selling Partner Trust & Store Integrity's mission is to protect Customers, Selling Partners, Brands and Amazon’s businesses. We achieve this by proactively: (1) Ensuring robust vetting of a seller’s identity, location, and payment instruments and stopping bad actors from launching a new selling account, (2) Stopping bad actors from compromising existing selling accounts, (3) Stopping bad actors attempts to engage in financial fraud, (4) Preventing bad actors from driving sales through rank or reviews manipulation, and (5) Eliminating financial incentives for bad actors. We continue to scale Amazon’s businesses while protecting Buyers, Brands and Selling Partners while adhering to regulatory expectations.
BASIC QUALIFICATIONS
- 5+ years of tax, finance or a related analytical field experience
- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Bachelor's degree
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
PREFERRED QUALIFICATIONS
- MBA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
