December 9, 2024

Sr Manager, Communities Management , Selling Partner Communities (SPC)

Senior • On-site

$136,600 - $225,900/yr

Tempe, AZ , +3

DESCRIPTION

Senior Manager, Global Forums
The Selling Partner Communities organization builds lasting connections with, and helps drive the success of our Selling Partners. Within this organization, the Community Advising and Management team plays a crucial role in fostering an active and helpful community for information exchange among Selling Partners, providing an effective channel for multi-directional engagement with Amazon, and understanding Selling Partners' perceptions to improve their experience selling on Amazon.
Mission: CAM team's mission is to create and maintain a vibrant, engaging, and supportive online community for all Selling Partners, regardless of their size, tenure, or location. Our role is to facilitate meaningful interactions between different selling partners, to identify opportunities to enhance the seller experience, and drive satisfaction through community-driven insights and support.
We are looking for an experienced and inspirational leader with a proven track record of developing and managing successful online communities for large, fast-paced, global organizations. This role will serve as the Senior Leader of Amazon to Selling Partners through our internal Seller Forums. Leading a team of community managers, this global role will drive engagement on our internal Seller Forums. The successful candidate has high judgment, is adept at influencing others, thrives in an ambiguous environment, and excels at building, developing, and managing high-performing teams. This role will lead a global team, and drive engagement with our selling partners.

Key job responsibilities
• Serve as the community leader for Selling Partner Forums, collaborating with internal teams to surface insights, trends, and feedback to drive improvements and address seller pain points.
• Develop Forum Moderators as experts of the Selling Partner experience, establishing learning curricula, tools, and processes that allow for timely and accurate responses to seller inquiries and discussions.
• Define, implement, and monitor effective mechanisms, processes, and metrics to measure forum engagement, satisfaction, and overall impact on the Selling Partner experience.
• Build, engage, and retain a diverse team of Forum Moderators, fostering a culture of customer obsession where team members are inspired to go above and beyond to provide an exceptional forum experience for Selling Partners.
• Collaborate with regional teams to ensure the forums meet the unique needs of Selling Partners across different marketplaces while maintaining a consistent global strategy.
• Develop and implement strategies to increase forum adoption and engagement among Selling Partners, positioning the forums as a valuable resource for success on Amazon.

BASIC QUALIFICATIONS

The ideal candidate will have 8+ years of experience in community management or related fields, with a proven track record of leading global online communities. Strong analytical skills, excellent communication abilities, and a deep understanding of e-commerce and seller needs are essential. This role reports to the Sr Manager of Community Advising and Management (CAM).

PREFERRED QUALIFICATIONS

Experience implementing repeatable processes and driving automation or standardization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,600/year in our lowest geographic market up to $225,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.