December 4, 2024

Community Manager - Forums, Selling Partner Communities

Mid • On-site

$62,100 - $132,900/yr

Tempe, AZ , +2

DESCRIPTION

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses. Forums are used by over a million Selling Partners to connect with each other and Amazon, and get important information and advice on how to successfully run their Amazon business.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners in Amazon’s Forums and beyond. The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, have excellent communication skills and high judgement.

The role’s key responsibilities will include:
· Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers.
· Demonstrating expert knowledge of Selling Partners’ business trends, pain points and tools available, and tailoring guidance to those needs
· Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers via on and off Amazon channels; offering Sellers insight into Amazon’s perspective.
· Developing expertise in Amazon subject matter, and actively engaging in conversation with Sellers to clarify/update information, correct misperceptions, and ask probing questions around selling on Amazon that allow us to share feedback with product teams.
· Identifying emerging trends in Seller Forums and sharing with Amazon teams to ensure we are addressing Seller needs.
· Developing and contributing to online engagement plans, and creating regular touchpoints that drive users to log in, consume, and engage with content and other community members in Seller Forums.
· Promoting a sense of community and inclusion across Selling Partners and team members.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

PREFERRED QUALIFICATIONS

- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Amazon.com, Inc. founded in 1994 by Jeff Bezos in the cozy confines of his Seattle garage, Amazon.com, Inc. quickly evolved from a humble online bookstore to a colossal e-commerce powerhouse. Today, it offers an extensive range of products from DVDs and electronics to furniture and groceries. With a global footprint that spans continents—from Canada and the UK to Japan and Brazil—Amazon's presence is truly international. The company has not only diversified into various domains, including acquiring Twitch in 2014 and venturing into the film industry in 2015, but also introduced initiatives like the brand registry program to safeguard intellectual property. Despite the hurdles of labor relations and competitive practices, Amazon remains a dominant force in the global e-commerce landscape.