This person will work with a cross-functional team of Engineers to define and track product KPIs, troubleshoot and diagnose device issues, deploy necessary corrective actions ranging from firmware changes, hardware design changes, manufacturing process or installation process changes, etc. to prevent issues from re-occurring.
- Develop and run data queries on fleet logs to help root cause analysis efforts
- Work with the Engineering and Manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products
- Define data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the field
- Provide support on escalated customer cases in order to minimize system downtime, through day-to-day coverage of internationally distributed service cases
- Perform root cause analysis and troubleshooting support on hardware failures, firmware bugs, and system integration between Tesla products
- Perform validation and sign-off for new products and features to ensure functionality and superior customer experience
- Degree in an Engineering discipline (Electrical, Mechanical, Computer Science, etc.) or equivalent experience
- Strong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systems
- Previous technical work experience with electric vehicle charging hardware and protocols / standards
- Previous technical work experience debugging complex electrical systems
- Strong data analysis skills, with experience using Python
- Excellent oral, written communication and collaborative skills
- An ability to prioritize and execute many tasks in parallel
- An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
- Work travel is expected to be <10% in this job. This could include traveling to customer sites, our manufacturing facilities, etc.
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
$108,000 - $186,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
